Community

Bug version 5.6.0.3

Robert Langren, User (Posts: 6)

Jan 20, 2014 2:57:54 pm EST

Hi. Check the desktop configuration:
Viewer 5.6.0.3 Windows XP SP3 <-> Agent!!! 5.6.0.3 Admin/User Windows 8 x64.

No worked mode desktop!!!

Conrad Sallian, Support (Posts: 2975)

Jan 20, 2014 3:19:38 pm EST

Hello Robert,

Thank you for your message. Could you please clarify what the "no worked mode" possibly means so that we can help you resolve the issue?

Robert Langren, User (Posts: 6)

Jan 21, 2014 1:27:09 am EST

Support level: Free or trial

No worked "Full control", "View only":
Viewer 5.6.0.3 (Windows XP) <-> Host 5.6.0.3 (Windows 8.1)

Fix a bug please.

Conrad Sallian, Support (Posts: 2975)

Jan 21, 2014 9:03:02 am EST

Robert,

If only Full Control and View only modes are not working, try to reboot the remote PC (the one where the Host is installed). Try to connect in one of those modes after the reboot.

Robert Langren, User (Posts: 6)

Jan 22, 2014 7:47:08 am EST

Support level: Free or trial

No, Full Control and View only no worked to..

Robert Langren, User (Posts: 6)

Jan 22, 2014 8:02:35 am EST

Support level: Free or trial

Bug looking (Windows 8.1), Viewer -> "Properties", "Color and CPU", 15 bits (32676 colors) -> connected Host (Windows 8.1) = error. Please fixed.

Edited:Robert Langren - Jan 22, 2014 8:08:02 am EST

Conrad Sallian, Support (Posts: 2975)

Jan 22, 2014 4:30:57 pm EST

Robert Langren wrote:
Bug looking (Windows 8.1), Viewer -> "Properties", "Color and CPU", 15 bits (32676 colors) -> connected Host (Windows 8.1) = error. Please fixed.

hello Robert!

Please, upgrade to version 5.6.0.5 released today and let us know if the issue still persists. Thanks!

Robert Langren, User (Posts: 6)

Jan 23, 2014 1:16:02 am EST

Support level: Free or trial

Not fixed 5.6.0.5 :(

Conrad Sallian, Support (Posts: 2975)

Jan 23, 2014 8:29:19 am EST

Robert Langren wrote:
Not fixed 5.6.0.5

Hi Robert,

Hm. Perhaps it's just hard to say from here what exactly is the problem until we see that with our own eyes. Are you available for a support session? We could connect to your Viewer PC (just install the Host on it) and then try to diagnose the issue by trying to connect from your Viewer to the Windows 8.1 Host.

Please, send a message to support@remote-utilities.com and let us know what date and time is suitable for a remote session. Thanks!

Submit a reply

^* Website time zone: America/New_York (UTC -5)