Community

waiting for my license key

Keith Trammel, User (Posts: 4)

May 07, 2019 5:58:38 pm EDT

I downloaded and am operational with no problems but want to get the free license key in order to test the viability for our operation for a while but its been about 6 hours now since I sent the form and still no email with key... how long does it take to get the license key?

MaxBlitzer, User (Posts: 37)

May 07, 2019 7:02:47 pm EDT

Support level: Starter
I think it was near instant.  The standard "have you checked the spam folder"? still applies, though.

Keith Trammel, User (Posts: 4)

May 07, 2019 9:06:09 pm EDT

nope not in the spam folder and now its 8 hours and no key

Keith Trammel, User (Posts: 4)

May 07, 2019 9:18:35 pm EDT

ok i tried the recover lost key and it sent it immediately.

Polina Krasnoborceva, Support (Posts: 436)

May 08, 2019 1:56:13 pm EDT

Hello Keith,

Thank you for your message.

Please clarify what email address did you use? We will check why the license key wasn't sent to your email.
You can send your email address to support@remoteutilities.com if it would be more convenient.

Looking forward to your reply.

Keith Trammel, User (Posts: 4)

May 08, 2019 2:47:14 pm EDT

Polina Krasnoborceva wrote:

Hello Keith,

Thank you for your message.

Please clarify what email address did you use? We will check why the license key wasn't sent to your email.
You can send your email address to support@remoteutilities.com if it would be more convenient.

Looking forward to your reply.

hello thank you for responding... by using the "recover lost key " function i did get an immediate email reply with the key code... to the correct email address.  but i have not ever gotten the original email lol but as long as it works its all good thanks :)

Polina Krasnoborceva, Support (Posts: 436)

May 08, 2019 4:33:35 pm EDT

Hello Keith,

I'm glad to hear it worked for you!

Please don't hesitate to post another message if you need assistance.

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