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Red Check Mark in the Viewer

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Glenn Hughes, User (Posts: 3)

Feb 12, 2019 5:05:18 pm EST

Windows 10
version 6.10.3.0

How do I get rid of the red checkbox by a remote PC.
What does the Red Checkbox mean?

Glenn Hughes, User (Posts: 3)

Feb 12, 2019 5:05:43 pm EST

here is the image
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Polina Krasnoborceva, Support (Posts: 368)

Feb 13, 2019 8:02:25 am EST

Hello Glenn,

Thank you for your message.

What does the Red Checkbox mean?

The Red Checkbox means that you have auto-ping feature enabled in connection properties and either the remote PC is unreachable or it's an Internet-ID connection (and auto-ping works for direct connections only).

How do I get rid of the red checkbox by a remote PC.

Please check if the auto-ping function is enabled:
1) Right-click on the Remote Host and select Properties
2) In the connection properties window, go to the Auto-ping section and deselect the checkbox:


You can learn more about the auto-ping feature here.

We would also recommend you to update your Viewer to the current version 6.10.5.0. It's available for downloading here.

Please let me know if you have further questions.

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