John Brown's community posts

Hello...

Its been a month, any updates on this problem?  I do not see any new versions posted, and problem persists despite following all posted suggestions.  Thanks.

John

Hi Pauline,

I don't understand why I'd need to create the host exception for v7.6.1.0 when v7.2.2.0 does not require this step, but I followed the steps provided at: https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#ID0EBF=Windows_10  Then I found there is a new host v7.6.2.0 available so I downloaded that, remote updated the remote computer, and its offline again.  So that did not help.  I'll get the host log files and provide it when I get back to that machine physically.

I was on Host v7.2.2.0 and remotely updated to v7.5.1.0 and lost connection to my remote system.  Upon visiting the remote host and checking, the host reported "Connection not available".  I tried reinstalling which did not work.  I tried everything in the knowledgebase and found no solution.  So I rolled back to v7.2.2.0 and everything was fine, instantly.  Today I tried updating to v7.6.1.0 hoping this issue was resolved, it is not, I received the same error.  Rolling back to v7.2.2.0 restored my connection.  Thoughts?  I have multiple remote hosts, various Windows editions/versions, only this one PC has a problem.  Thanks! - John

I have paid for subscriptions to v6.10.10 and v7.1  I do NOT like 7.1 for many reasons and have "fallen back" to 6.10.10  For the past 3 weeks, I am totally unable to connect via Internet ID.  Direct Connection works (v6.10 and 7.1)  I have followed every suggestion in the knowledge base, I have confirmed all hosts say they are connected and ready.  I have confirmed ports are open.  Remote systems appear as online until I click them, then they go to offline and despite waiting through the 5 connection attempts, they never connect.  I have been to each remote site, 3 total, 3 different ISPs, systems that have worked since 2015 when I first learned of your product, simply won't connect now.  Uninstalling, running CCleaner, rebooting, reinstalling, following the instructions to cleanup the directory and registry have totally failed.  I see these complaints all over your knowledgebase without resolution.  You have a problem and it needs to be fixed.  It is not a configuration issue, it is not blocked ports, there is something wrong with your "negotiation" phase connecting from a viewer to a remote host via Internet ID.