John Durchak's community posts

Thank you, that was extremely helpful. And yes, in my situation, I would only be using this for my own devices all on a local lan, so no authentication server needed, and I would only be using the other connections for my client for whom I manage all of his operations, but as far as PC's go, there are only 2, and a 3 only if requested since  that is his personal PC, so in none of these causes would I need any kind of authentication server.

My only concern was that since you guys we kind enough to provide me with a free license  since my remote system count would never exceed 10, I had considered the self hosted so that I wasn't using your servers.  I don't feel right using the servers of the company that just gave me free access to their software, and since my company is not a not for profit, I did not create my company to make money.. ( I know that doesn't sound right but it's true). I am om Disability due to medical issues so  I can no longer work. I created my company to keep myself busy since I worked my entire career in IT, specifically  Engineering from Application / Development Support, to Systems Integration and Systems Admin. So pretty much all the money I earn from my Consulting  goes to pay 100% of my operational costs for my VPN's and the Business Applications that I require that don't have a GPL, or similar licensing.  In those situations, I usually try to work with the developers in some sort of a support, QA, or Design assistance. It's my way of trying to pay it back for the opportunity to use their software. So obviously my first step is to always try to ensure that if there is a choice of using their servers, or self hosting, I always opt for self hosting. This keeps their costs down, and I am less reliant on them should there by any issue with their servers. Next, is to offer my assistance in any way possible, and only request support to either better understand the product, or when I really have no other options available. And lastly, to offer my assistance should there be any niche that the developers may feel I would be a good fit for, or would like my thoughts etc.  

So this is why I was asking about the self hosted, while I really don't have any operational need, I did want to take the burden of using your servers if by design I have to use either your server or a self hosted.  The only saving grace for me here is that it  sounds like while I need to access the server for the Internet Connection ID, the cycles required by your servers for what I would require would likely not even register. So for that I would feel OK to leave it as is, however, if you ever shut your system down for main't  it would be good to have a server of my own available as a stand by :)

So again, thank you so much and please do let me know if I can contribute in any way especially once I have learned the system a little better, I have only been using it for about 2 hours tops lol..

Cheers,

John

Can some one please help me understand where this server comes into play? When I look at the settings on my Viewer installation side, I don't see any setting that show that I am connecting to any server hosted by  Remote Utilities and  my understanding is that  the server is to handle the Authentication between Client and Host side, but in all my connections, I have them configured as Direct Connection, so I don't believe  that there is anything that is telling Remote Utilities to contact any server for Authentication. Is this something that would only be required for larger setups such as large organizations where there would be an Active Directory or something similar where user authentication must be done through an Authentication server? If that is the case, then shouldn't all large setups be required to use the self hosted server?

I must be missing something somewhere, and would love for some simple understanding. Thanks

I have noticed something interesting during some testing.  I wanted to see what the difference was between the "Remote Installation" and using the Agent instead, and when I use the agent, that banner does not show. It only seems to sow when using the Remote Install.

Now this begs the question. If the remote can be started and reboot and PC start up, then really what is the difference other then possibly that the Agent acts more like a Portable App? They both seem to have the same setting available, so I am no sure I understand how they are different other then the actual installation process of the Remote.

I hope someone can help clear this up for me. Cheers

Hi,

I am new to Remote Utilities and I am hoping to make this my go to remote desktop app. I would like to know if there is a way to remove the connection notification banner on the lower right corner on the remote device.  While for the most part this banner is unobtrusive, it can get in the way when trying to access the taskbar on the remote device. I have placed a screenshot in this post to show what I am referring to.

Due to the fact that I am only in need of a single technician side and less then 10 remote devices, I was provided a free license which has been added to the Remote Utilities Viewer.   Do I need to somehow place the license on the remote / host site? or does that have no effect on this banner? I have looked through all the settings on both sides, and searched the help center online but was unable to find anything about this. Any help would be appreciated.

Thank you