jeyapaul victor's community posts

Polina, Thanks for the information. That did the trick. I was able to connect with no problem. But some how the screen resolution went too low and the content wouldn't fit in the screen. Couldn't scroll the window setting screen. Whwn I tried to adjust the resolution of the host from the host, the resolution option was greyed out. When I have a monitor connected to the host, the resolution gets better on the viewer and when I removed it then the resolution goes back to way low.

So I finally decided to go back to the older version. Re-installed Viewer and host to version 6.

But now I can not upload or drag the licence key to the key storage window in the version 6 viewer. The drag option seems to be changed to edit mode. Any idea how I can upload the key .

Thanks

Thanks for the guide Polina. My remote PC is in remote location as I won't get access to it for another few days.  I try this ASAP and see how it goes.

Thanks

Hi, I am new to Remote utility. I have a strange problem in remoting to the host. I was working on the host after the first installation with no issues. But I was unable to reconnect to the host after a restart.
I still could use the Terminal window and check and confirm that the host is running and is connected to internet via IPconfig.
I also able to do a file transfer too without any issues as the file transfer was successfull.
But for some how, I can't see the host's screen via full control mode and the world map screen is  keeping itself at the loading screen. Even the icon on the viewer window shows the logon screen of the host.
Does anyone has encountered with similar issue and know how to deal with it.

Thanks in advance.