Donn Edwards's community posts

Much appreciated! Thanks.

Could you please clarify if your Host and Viewer are both updated to the latest version  7.1.2.0  and there's no version mismatch?

Both instances are using the same version. The host is 7.1.2.0 and the viewer is 7.1.2.0.

If I connect to the host from a Windows 10 device running viewer 7.1.2.0 then the file copying works fine. But copying from the WinXP viewer gives me an error.

>>>
Error report - Remote Utilities Viewer
---
Class: EPlatformVersionException
Text: TTaskDialog requires Windows Vista or later.
Version: 70120 (0)
Id: {09FBA17E-935C-4A55-A207-E73323E45D83}
Date: 15-03-2022 10-01-57
---
Info:
date/time          : 2022-03-15, 10:01:57, 30ms
computer name      : MUSTANGXP
user name          : DoctorZZ <admin>
registered owner   : Donn Edwards / Black and White Inc
operating system   : Windows XP Service Pack 3 build 2600
system language    : English
system up time     : 6 minutes 49 seconds
program up time    : 2 minutes 15 seconds
processor          : Intel® Core™ i3-10100 CPU @ 3.60GHz
physical memory    : 1315/2047 MB (free/total)
free disk space    : (C:) 11.22 GB
display mode       : 1280x839, 32 bit
process id         : $848
allocated memory   : 57.23 MB
largest free block : 469.27 MB
command line       : "C:\Program Files\Remote Utilities - Viewer\rutview.exe" -rcu
executable         : rutview.exe
exec. date/time    : 2022-01-14 04:08
version            : 7.1.2.0
callstack crc      : $b81377b9, $83fed4f4, $83fed4f4
exception number   : 2
exception class    : EPlatformVersionException
exception message  : TTaskDialog requires Windows Vista or later.

etc.
<<<

<<<

I have two VirtualBox instances running WinXP. Version 7.1.2.0 doesn't support file copying, only remote viewing. I need to use RU to keep these two instances in sync with the same files (Access 97 database files).

Each instance is on a different PC.

Any suggestions?

Polina wrote:

Hello Donn,

Thank you for the clarification.

I'll forward this information to our developers once again.

I'll get back to you with an update on the issue shortly.

Your developers have fixed this issue in 7.0.1.0. Please pass on my thanks to everyone concerned. I really enjoy using this program and have recommended a 150 user license to my boss.

Hi Polina
I am using Single Password authentication on the two machines that don't show the Task Manager, and on the machine where it works fine. One of the machines where it doesn't work uses a direct connection since it is a hosted server with a fixed IP address. The other two use public Internet-ID connections since they work behind NAT firewalls on WiFi.

I am happy to try out any setting changes you may wish to recommend.

Thanks for your assistance
Donn

Conrad Sallian wrote:

Hi Donn,

It looks like the Task Manager mode may have been disallowed in the Host settings on the remote side. Could you please check that?

   

Hi Conrad. Thanks for being so willing to help. All the boxes were checked. I have disabled chat and RDP, but the rest are as per the screen shot below. The changes didn't make any difference, even after restarting the host program.

The server shown is running Windows Server 2019 Datacenter, but the other one with the same issue is running Windows 8.1, so it doesn't appear to be linked to the OS.

Anything else I can try?

Conrad Sallian wrote:

Have you updated both VIewer and Host to version 7003? If so, please , try resetting the Viewer configuration file (i.e. delete config_4.xml found in %appdata%) and see if it helps.

Both viewer and host are version 7.0.0.3. I deleted the config_4.xml file wich was 36k and the new one is much smaller. Still no change. A new host that I added today using 7.0.0.3 is also doing the same thing.

I have placed a copy of the "faulty" config file (from the backup folder) here:
https://www.dropbox.com/s/nrrkxmosdaj71yw/2021-03-28_config_4.zip?dl=1

I can connect to the remote host with full control, and open the task manager on the actual server without any problems. But if I use the "other modes" button to go to Task Manager, or try a Task Manager connection from the viewer, I get an empty task manager, as shown in the screen shot below.

This problem has been with version 7.0.0.1 through 7.0.0.3. Am I doing something wrong? If I connect to the host on the same PC as the viewer, the Task Manager mode works perfectly.

Polina wrote:

you will get a prompt allowing you to sel ect if you want to replace or skip the files

I only want to replace the older files with a newer one. If I choose "replace all" it's not clear to me whether identical files are going to be uploaded all over again, or not. If I sel ect 1GB of data files to transfer (assume each data file is 5MB in size), but only 10MB is different fr om what I have transferred before, will "replace all" use up 1GB of data, or 10MB? Please advise.

Is there a setting to replace only older files when copying files from one PC to another? In other words, skip the files that are identical. This will save me a LOT of time.

Thanks in advance. I'm using version 7.0.0.1 viewer and host.