Laslo's community posts
Sound lags, but not picture.
Sound lags, but not picture.
I have now tried the latest beta on 2, 2 hour long sessions, and when some type of lag hits, the picture still catches up by skipping frames, but the sound lags behind and I have to restart the call to avoid confusion.Polina wrote:
Hello Laslo,
Thank you for your message.
Could you please let us know which version of Remote Utilities do you use? In case if you use version 6.10.10.0 or an older version, then please try updating your Remote Utilities installation to the latest 6.12 Beta 4 version as the issue might have already been fixed in the latest release.
The latest 6.12 Beta 4 version of Remote Utilities is available for download on this page.
When updating, please make sure to update both Host and Viewer to the same version in order to avoid the version mismatch that might lead to performance issues or some features not working.
Please let us know if the issue with the sound persists even after updating or if you already use the latest 6.12 Beta 4 version.
Looking forward to your reply.
Sound lags, but not picture.
Is this an effect of the screen sharing happening over UDP and the sound over TCP?
Not sure if this is initiated by a CPU spike on the remote computer or a WiFi bridge hiccup.
I'm thinking the sound should do the same as the picture and "just" skip a little, it quickly becomes tedious to restart the audio conference.
(Also I'm feeling that the sound gets a bit grainy after it's transmitted, is this an effect of a compression algorithm?)
Any fixes in setting, or is this something for the developers to solve?