I am not getting any error message. I am copying the key from the notepad file attached to the email sent to my online outlook email server from remote utilities. The email ends up in my junk folder, so I have to move it to my inbox in order for me to access the notepad attachment. I the paste the key into the appropriate box, can see the key numbers and letters after I have pasted them in, click add, and the key simply disappears and is not seen in the area that notes the registration of available keys. The key is gone as if nothing has been registered. I have uninstalled and reinstalled the viewer without success.
I just downloaded and started using the unregistered 30 day trial version 220.127.116.11 of remote utilities. When I request a free license, I paste the license key into appropriate area, however when I hit add, the key simply disappears and is not added? What am I doing wrong?