Anthony Vitale's community posts

Cannot connect to machines using Windows Security

Anthony Vitale, User (Posts: 2)

Sep 20, 2019 4:34:31 pm EDT

Hello,
I am not sure what this article has to do with my question.

Using Internet-ID, I can successfully connect to the machine when I use "single-password" method... but I CANNOT connect to the machine when Windows Security is used as the authentication method.

Please advise.

Cannot connect to machines using Windows Security

Anthony Vitale, User (Posts: 2)

Sep 19, 2019 5:21:26 pm EDT

Latest Version: 6.10.10

Trying to connect from a machine running Windows 10 Pro (64-bit) to machines running Windows Server 2003 and Windows XP, respectively.

I am using the Internet-ID method to connect to machines at my customer site.

The authentication works fine with a single password - but not when I attempt to connect via Windows authentication.

I have configured both the viewer and the remote machine to use windows authentication and all I get is "Connection timed out: retrying"

The machines have been configured with an account that has a username and password that I know... but it never asks me for them.

Can someone please tell me what is going on?