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Horst Beham's community posts

Ability to run Host + Agent on one machine

Horst Beham, User (Posts: 2)

Sep 05, 2019 7:04:58 am EDT

Support level: Free or trial
I am an application developer who often has to provide on-demand remote support to my clients' users, who run my application locally on their machines.
For that, they start a customized RU Agent that I bundle with my application for easy access.

My clients are small companies without dedicated IT departments. They use external IT service providers to manage their hard and software. These IT service providers also install remote access software on the client machines, typically a "Host" service that they can always access even without user interaction.

In the past I used the product of a competitor, but since more and more of my clients have the "Host" of that other product installed and IT-Admins often hide the password from users and don't allow them to terminate the Host, a user is not able to grant me access to the running Host, nor can he start an Agent (of that competitor product), because that is blocked by the Host.

Now, as long as no IT-Admin of any of my clients is using RU Host, I am good to go with my RU Agent.
But that could change at any time when they also decide to switch to RU.
Therefore it would be great if there was a way allow Host + Agent to co-exist on a machine for a scenario like mine.

No launch icon after installing Host version

Horst Beham, User (Posts: 2)

Sep 05, 2019 6:43:10 am EDT

Support level: Free or trial
I came here because I have the same problem as described by Aaron McVanner above.

After installing RU Host on a Windows Server 2012R2 the host service starts correctly, is set to auto-start and also accepts connections from a Viewer, but it is not showing in the system tray.

And just like he does, I also have VMs and other services running on the machine that prevent me from simply rebooting the system just to get the tray icon working.

It would be great (for other users) if this issue could get fixed so the tray icon shows up even without rebooting.
(I have not tried to log off + log on, because there are server apps running under my windows user session)
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