Andrew Wurst's community posts

Two Factor Authentication - change of phones

Andrew Wurst, User (Posts: 2)

Jul 23, 2019 4:52:20 pm EDT

Support level: Free or trial
Viewer v6.10.10, Host v6.10.10, Windows 10 v1803

I had created a custom One-Click host installation package with 2FA integrated.  
Q:  What is the process of migrating to a new phone?  Other services I use have required deactivation followed up with activation on new device.  
Q: Would I have to deactivate/activate on every host?  (if so... ugh)
Q: As a matter of disaster preparation - what if my device is lost/stolen/destroyed?

Crashing Windows 10 1903

Andrew Wurst, User (Posts: 2)

Jul 21, 2019 7:26:07 am EDT

Support level: Free or trial
Just for the record, I suffered from the perpetual 'spinning circle of dots' as well.  Brett's description fit my experience to a "T" - thank you Brett.

I came upon Remote Utilities as  [censored] seems to be pitting free users against perpetual license users. I maintain a v11 license and it works just fine. However some users want to remote into their computer but use the free version. This forces them to use the latest version (v14) and then they pressure me to upgrade the host to v14. This blocks older licenses from connecting. Hence, my introduction to RU.

Installed both the TV and RU hosts and was able to connect just fine.  However, when the client tried rebooting, the perpetually circling dots presented themselves.  I too had to rebuild the PC (hours).  I created system restore points between every installation.  Once the remote host(s) were installed, the problem presented itself.  I had no choice - I did not reinstall RU.

I will try installing RU 6.10.10 now that Brett has posted a great 'fix' for recovering from the circling dots.

Thank you to RU support for being responsive.
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