Thank you for your message.
I've just checked if I'm able to connect to a remote Host via Internet-ID connection using our public server and can confirm that it works as expected, i.e. our public server is reachable. I've additionally checked with our developers if there were any recent downtimes or other issues with our servers and they confirmed that our servers are up and running.
The issue might be caused by some security software (for example, antivirus or firewall) on the perimeter blocking access to Remote Utilities. Could you please let me know if you have any antivirus/firewall software running on the Host machines where the issue occurs? In addition, please let me know if all of the machines are connected to the internet via the same ISP and if yes, then can you please provide us the name of this ISP as the issue might be occurring on their level (if the ISP is blocking access to Remote Utilities)?
Looking forward to your reply.
This is a response from our IT Department:
"Watchguard/Websense is detecting the IP behind id.remoteutilities.com as a botnet network and blocking access to it.
Definition of botnet = a network of private computers infected with malicious software and controlled as a group without the owners' knowledge, e.g., to send spam messages
The issue is with them. The IP/Web site is compromised and categorised as NOT safe
please also see attached image, this is very urgent can we have this resolved ASAP