John Stevens's community posts

This issue just started for me a few days ago.

The suggestion from five years ago to "Stop the process Microsoft Office Click-to-Run Update Support" successfully resolved it.

Running 7.2.2.0 on both viewer and client.
Client is Win11
Viewer is Win10

It has  not happened again :)

Thanks!

I have just applied "Solution 1" so now I wait to see how it goes. The newly created config_4.xml file is less than half the size of the one I removed (8KB v 22KB) - if that's significant?

Have been getting this often enough to be very annoying. currently 7.2.2.0 at both end but was getting it on 7.1.7.0 also.

When it happens viewed screen is still updating cut any clicks/keystrokes are ignored. Disconnect/reconnect restores input responsiveness (so I can then close the error dialog - I have tried both closure options but the outcome is the same) but the issue soon recurs unless I reboot the host end.

Possible factors - I usually keep a connection window open continuously. The host is an otherwise headless tiny pc running Win11 and attached directly to the router that I have offloaded download activities to so I like to keep an eye on what its doing. My desktop is Win10

Any clues?  Not a showstopper but effing annoying