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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Doesn't work on Samsung Galaxy SIII mini

Michael Cat, User (Posts: 4)

Jun 30, 2015 3:09:00 pm EDT

Support level: Free or trial
Hi! Remote Utilities is a great tool, but unfortunately viewer doesn't work on Samsung Galaxy SIII mini phone (model number GT-I8200, Android 4.2.2). Application shows logo screen for 2 seconds and then exits without any messages.

Conrad Sallian, Administrator (Posts: 2537)

Jul 01, 2015 1:33:24 pm EDT

Hello Michael,

Thank you for your message.

Does restarting the device or re-installing the software from Play store work?

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Michael Cat, User (Posts: 4)

Jul 01, 2015 3:07:12 pm EDT

Support level: Free or trial
No, I'v tried both reinstalling and device restart, none helps (

Conrad Sallian, Administrator (Posts: 2537)

Jul 02, 2015 3:01:50 pm EDT

Hi Michael,

Unfortunately, we can't help with this because apparently this has something to do with the underlying IDE /environment that we to build the Android app. I recommend you waiting till the next update of Android app.

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Michael Cat, User (Posts: 4)

Oct 18, 2015 2:06:48 am EDT

Support level: Free or trial
Still doesn't work after last update.

Conrad Sallian, Administrator (Posts: 2537)

Oct 18, 2015 12:52:49 pm EDT

Hello Michael,

I forwarded your report to our developers and asked for input. I'll keep you updated.

Thanks.

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Conrad Sallian, Administrator (Posts: 2537)

Oct 18, 2015 2:02:38 pm EDT

Michael,  could you please provide the version number of Remote Utilities app that you installed?

Thanks.

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Michael Cat, User (Posts: 4)

Oct 21, 2015 7:13:20 am EDT

Support level: Free or trial
Hello! Sorry for delay. Android application - 11.12 as my phone shows in apps manager. Host - v.6.3.0.6.

Conrad Sallian, Administrator (Posts: 2537)

Oct 21, 2015 3:55:30 pm EDT

Hello Michael,

We will try to reproduce the issue but there is a good chance that this issue is caused by the framework/IDE that we use. We will try to determine if that's the case.

Thank you.

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