I've been trying all sorts of RU connections and I'm extremely satisfied. The relay functionality is especially excellent so far!
Today I tried to connect to a Windows host, via a custom relay, using a Huawei mediapad T5. Although I configured it to use my custom relay server, it does not use it. Instead, it constantly tries to use your own relay server, as I can see from the logs:
... Method "Connect" - OK. ID-from-custom-relay connected to ID server: id.remoteutils.com. .. Connection to "ID-from-custom-relay" failed.
Note that I can connect to the same host using my Oneplus 6 Android phone just fine.
FYI, this is Huawei Mediapad T5 with 4Gb of RAM, running Android 8.
Could you please double-check if you have specified the custom RU Server's address in the Viewer app? In order to do so in the mobile Viewer app, please do the following: 1. Select the connection in the list and click on the respective Information icon: 2. Navigate to the RU Server section, enable the Use custom ID server button and specify your self-hosted server address:
Please let us know if the RU Server's address is already specified but the issue still persists.
Could you please let us know if there are some apps installed on the Huawei mediapad T5 that might have some control over the network? In addition, could you please provide us the full mobile Viewer logs from the Huawei tablet for examination? You can locate it in the Viewer app -> Settings -> Error log and send it to us to email@example.com. Also please let us know if you have already tried reinstalling the app on the Huawei tablet.