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Viewer not accepting the license key

Jack Dicken, User (Posts: 2)

Apr 20, 2020 6:19:08 pm EDT

I Ihave had a free license since 6/13/2018. During a storm last night something happen to my laptop. I had to reinstall the viewer. I tried to add my license into the viewer but it does not accept the license. I requested a recovery Key so I know I have the right license but the viewer would not accept it either. Any help would be appreciated.

Jack Dicken, User (Posts: 2)

Apr 20, 2020 8:48:12 pm EDT

Support level: Free or trial

Found the issue in another thread. Ran the fix and it now registers. Thanks All!

Polina, Support (Posts: 1157)

Apr 21, 2020 2:42:17 pm EDT

Hello Jack,

Thank you for your message.

I'm glad to hear you've figured out the issue!

Please feel free to post another message if you have more questions.

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