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Viewer 1.0.27.q for mac crashes when loading screen after logging in

Glen Leichty, User (Posts: 1)

Aug 24, 2026 9:42:39 pm EDT

I am running Viewer version 1.0.27.q on my M1 Mac Mini with macOS Tahoe 26.6.2. Every time I try to connect with a remote computer the login works and the screen starts to load, then Viewer crashes.

I switched over to using my Windows 10 laptop and had no issues connecting to the same computer.

Is this happening for other mac users?

Conrad Sallian, Support (Posts: 3311)

Aug 25, 2026 6:01:50 am EDT

Hi Glen,

Thank you for your message.

Is there any error message or output? Could you send it to us at support@remoteutilities.com ?

Thanks.

Joseph Howard, User (Posts: 2)

Oct 22, 2026 3:46:26 pm EDT

Support level: Plus

I am having the same issue. Generally, the Remote Utilities Viewer for Mac seems somewhat unstable. I can connect to a Remote Computer most times but the viewer randomly becomes unresponsive and I have to 'force quit'.

Conrad Sallian, Support (Posts: 3311)

Oct 22, 2026 4:09:08 pm EDT

Hi Joseph,

We've released a new version today, for all platforms and modules. Please, update your installations and let us know if you still experience issues.

Thanks.

Joseph Howard, User (Posts: 2)

Oct 22, 2026 4:43:23 pm EDT

Support level: Plus

What is the latest version? I just checked for updates. It said I have the latest version.
The current version I have is 2.0.1.0

Conrad Sallian, Support (Posts: 3311)

Oct 22, 2026 5:09:15 pm EDT

Hi Joseph,

Please, try again. It should work now. But in Viewer for macOS/Linux the update notification just leads you to the download page on the site. In the future, we'll add a self-updating system similar to how it works in RU for Windows.

Thanks.

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