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I get an 'Error 2503. Called RunScript when not marked in progress' when trying to install either the host or the viewer.  Windows 8.1 64 bit. Remote Utilities Version 5.6.0.6

Hello, Susan.

Thank you for your message.

You should use this windows clean up utility to fix this problem:
http://support.microsoft.com/kb/290301

Press "run now" and follow and follow the instructions.