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power control, wol, mac address

rene dussen, User (Posts: 2)

Mar 31, 2014 6:08:01 am EDT

power control, wol, mac address, stays grey, cannot fill out while connected to the remote pc.
Using windows 8.1 here. Probably simple question from a remote utilities newbee ;)

Edited:rene dussen - Mar 31, 2014 6:11:44 am EDT

Conrad Sallian, Support (Posts: 2926)

Mar 31, 2014 8:20:49 am EDT

Hello Rene,

Are you connecting using an Internet ID or an IP address?

rene dussen, User (Posts: 2)

Apr 03, 2014 8:31:35 am EDT

Support level: Free or trial

Thanks for reacting Conrad! Issue is solved. The mac adress gets filled automaticly. Leaving out the ':' between the numbers confused me probably.

Conrad Sallian, Support (Posts: 2926)

Apr 03, 2014 10:18:09 am EDT

rene dussen wrote:
Thanks for reacting Conrad! Issue is solved. The mac adress gets filled automaticly. Leaving out the ':' between the numbers confused me probably.

Glad to hear you figured it out! :) Don't hesitate to drop us a message or post on the forum if you ever need help.

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