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Connection problems (started yesterday)

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Bo Jakobsen, User (Posts: 1)

Jul 25, 2023 9:12:52 am EDT

I can't seem to connect to any of my machines, they keep flicking from offline to online and if I try to connect it just says unable to connect and times out, tried host and remote restarts but no good....Is it all working for everyone else?

Pauline, Support (Posts: 2787)

Jul 25, 2023 11:14:02 am EDT

Hello Bo,

Thank you for your message.

Could you please verify that our website remoteutilities.com as well as DNS name id.remoteutilities.com are reachable from the remote Host location? In addition, please make sure that at least one of the outbound TCP ports 5655 and/or 443 is opened and not used by any other software. For more information on ports please see this page.
In addition, please see if any of the solutions suggested in this guide might help to resolve the issue as well.

Hope that helps.

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