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Hello Pintu,

Thank you for your message.

We're sorry to hear this has happened to you! Here's a quick and easy step-by-step guide on how to fully uninstall Host or remove Agent from your computer and clean up any remaining traces of the software. Once you've uninstalled the software following the guide, any previous access via Remote Utilities to your computer that someone had gained will be lost.

In addition, if you believe that someone got unauthorized access to your computer, please try contacting your nearest police department and letting them know about the case so that they can investigate this further. We can provide our server logs that contain the originating IP address which is stored on our servers (i.e. the information that might help to identify whoever got the access to your computer). However, please note that the logs can be only provided if there's a direct request from the police. Unfortunately, we can't provide information on the IP addresses you've listed unless there's a request from the law enforcement in which case we're able to disclose our server logs. Here is an excerpt from our Privacy Policy:

Government and law enforcement agencies

We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

This is strictly within the law and international treaties and also conforms to our privacy policy. Please feel free to provide our contact information [email protected] to the police - we will be happy to provide our assistance to the investigation.

Please let us know if you have any questions.