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Hello William,

Thank you for your message.

We're sorry to hear this has happened to you. Unfortunately, this look like a classic social engineering scam scenario. Answering your question - it's not possible to find out what kind of information/files was stolen from your computer. The log file will only show you what connection mode was used to connect to your Host, i.e. Full Control, File Transfer, etc. and date/time when the connection happened. Any traffic that goes via our servers is the traffic between Viewers and Hosts and it's always end-to-end encrypted, and our server which is only bouncing encrypted packets doesn’t know the contents of and doesn’t store any of said encrypted packets. Therefore, neither we nor any "middle man" knows what's inside the packets or is able to "decrypt" them.

In addition, we recommend that you try contacting your nearest police department and letting them know about the case so that they can investigate this further. We can provide our server logs that contain the originating IP address which is stored on our servers (i.e. the information that might help to identify whoever got the access to your computer). However, please note that the logs can be only provided if there's a direct request from the police. Here is an excerpt from our Privacy Policy:

Government and law enforcement agencies

We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

This is strictly within the law and international treaties and also conforms to our privacy policy. Please feel free to provide our contact information [email protected] to the police - we will be happy to provide our assistance to the investigation.

Please let us know if you have any questions.