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Viewer falsely claims "A newer version of the Host is available"

Dean Zomar, User (Posts: 1)

Mar 02, 2022 5:15:34 pm EST

Version number of Viewer 7.1.2.0 version number of Host 7.1.20. Viewer: Windows 10 Pro 64bit Host: Windows 10 Pro 64bit.

Have viewer installed on two different computers. When Host is updated from viewer on one computer the other viewer computer is not aware of the update without a logon and continues to claim A newer version of the Host is available

Pauline, Support (Posts: 2776)

Mar 03, 2022 10:18:49 am EST

Hello Dean,

Thank you for your message.

Unfortunately, currently this is expected behavior since Viewer fetches the information about the Host's version only after you've connected/signed in to the remote Host at least once after updating it. However, we already plan to fix this in our future updates and improve the mechanism of updating the Host's version in the Viewer's address book. Sorry for the inconvenience.

Hope that helps.

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