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Viewer cannot conect to host if using talktalk ISP

Brett Collins, User (Posts: 1)

Feb 24, 2022 4:39:29 am EST

View says Host is offline but if you connect to a different internet provider it is OK. Also cannot connect to www.remoteutilities.com using chrome it reports that "This site can’t provide a secure connection www.remoteutilities.com sent an invalid response." again this is ok if using a different isp.
Remote Utilities may be loosing business as talktalk (Carphone warehouse) is a large ISP.

Pauline, Support (Posts: 2780)

Feb 24, 2022 12:59:04 pm EST

Hello Brett,

Thank you for your message.

It seems like the TalkTalk ISP is mistakenly blocking the access to our website and our servers as well for some reason. Please consider contacting the TalkTalk ISP support team and asking them to stop blocking access to Remote Utilities as their customer, since they're more likely to assist their own customer in such scenario (since the issue would come from their own customer who's affected by this block).

Please let us know if you have more questions.

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