Hello Rick,
Thank you for your message.
We've already been reported a similar issue by other users - it seems that
WatchGuard deployed on the ISP level is blocking access to our servers at
id.remoteutilities.com. Since WatchGuard is mostly used on the ISP level, this issue might be affecting different remote Hosts located in different networks. For more information please see
this thread.
We've already contacted WatchGuard and submitted a False Positive report, so they could look into the issue and stop blocking access to our servers as soon as possible. As we're waiting for their reply, we recommend that you also submit a False Positive on their website
here or you can contact your ISP and ask them to request WatchGuard to look into the issue as well. Hopefully, having more requests will help to speed up the resolution process for this issue.
I'll keep you updated on this and will let you know if there are any updates on this issue. Meanwhile, you can also provide us the Host logs, so we can additionally examine them just in case. The Host logs are located in the following folder:
C:\Program Files (x86)\Remote Utilities - Host\Logs\.
Please do not post the log files at the forum as they are considered personal information. You can send the logs to
support@remoteutilities.com.
Looking forward to your reply.
