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Connection available for 5 seconds

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Katie Damo, User (Posts: 1)

Feb 18, 2020 12:23:36 pm EST

Remote Utilities Host Version 6.10.10.0 & Mobile Version 6.10.9.0

Connection status shows available for 5 seconds then not available for 25 seconds and repeats.

18.02.2020---17:18:27:252 96 Internet-ID: Connection established ID: 346-554-965-280; Port: 5655; Try count: 1
18.02.2020---17:18:32:766 96 Internet-ID ErrorCode <> 0 Error code: 1
18.02.2020---17:18:57:248 96 Internet-ID: Connection established ID: 346-554-965-280; Port: 5655; Try count: 1
18.02.2020---17:19:02:766 96 Internet-ID ErrorCode <> 0 Error code: 1

Pauline, Support (Posts: 2567)

Feb 18, 2020 7:05:04 pm EST

Hello Katie,

Thank you for your message.

Could you please confirm if I'm right in assuming that you see if the Host is online/offline in the Host's settings? If this is the case, then it might point to some network issues. Please refer to this Internet-ID connection troubleshooting guide and try to perform the solutions listed on that page in the order they are listed.

Please let me know if the issue persists.

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