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viewer that will not hold the focus for detail in view

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Marshael Morris, User (Posts: 1)

May 11, 2019 12:05:37 pm EDT

I have one viewer that will not hold the focus for detail in view between starting the application.  Does anyone know why this might be?

Thanks,
Marshael

Polina Krasnoborceva, Support (Posts: 382)

May 13, 2019 10:35:57 am EDT

Hello Marshael,

Thank you for your message.

Please, try the following:
1. Fully exit the Viewer (File -> Exit).
2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.
3. Remove the file from that folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action.

Also, we moved your message to a new topic. Please post in the appropriate forum section.

Let us know if the problem persists.

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