Hello Marshael,
Thank you for your message.
Please, try the following:
1. Fully exit the Viewer (File -> Exit).
2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.
3. Remove the file from that folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action.
Also, we moved your message to a new topic. Please post in the appropriate
forum section.
Let us know if the problem persists.
