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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

viewer that will not hold the focus for detail in view

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Marshael Morris, User (Posts: 1)

May 11, 2019 12:05:37 pm EDT

Support level: Free or trial
I have one viewer that will not hold the focus for detail in view between starting the application.  Does anyone know why this might be?

Thanks,
Marshael

Polina Krasnoborceva, Support (Posts: 663)

May 13, 2019 10:35:57 am EDT

Hello Marshael,

Thank you for your message.

Please, try the following:
1. Fully exit the Viewer (File -> Exit).
2. Locate the file config_4.xml in the Remote Utilities Viewer %appdata% folder.
3. Remove the file from that folder.
This will reset the Viewer settings/options. Your address books won't be affected by this action.

Also, we moved your message to a new topic. Please post in the appropriate forum section.

Let us know if the problem persists.

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