Community

iOS 14.4.2 RU Viewer app not working?

Giorgio La Ferla, User (Posts: 1)

Apr 01, 2021 2:47:45 am EDT

RU Viewer lost the memorized list of connections (ID). Inputted again it connect once only. at the second tentative I get Access Violation Error. If I cancel the connection list and re-enter the ID numbers it works again but just once... Do I have to input the ID numbers each time? Cancelled and reinstalled the app, but...

Pauline, Support (Posts: 2775)

Apr 01, 2021 6:37:31 pm EDT

Hello Giorgio,

Thank you for your message.

This is a known issue - we're currently extensively testing it and will try to release an updated version of mobile Viewer (for both iOS and Android) with the implemented fixes as soon as we can. Sorry for the inconvenience.

Please let us know if you have other questions.

Submit a reply

^* Website time zone: America/New_York (UTC -4)