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Ticket-based technical support system

We have introduced a new system for creating and managing support requests that you send to us. Now, in order to send a support ticket you need to register on the site - it's free and only requires a valid e-mail address. Then you should navigate to My Tickets and create a ticket by clicking on the Create New Ticket button.

One of the benefits of the new system is that you can now track/view all your support tickets in one place, on the My Tickets page. From there you can review and edit your existing tickets, create new ones and close a ticket when the issue has been resolved.

We would appreciate it if you could send us your feedback and suggestions.

Thank you!

Remote Utilities 5.6 with iOS/Android support has been released

The first ever mobile version of Remote Utilities - the Viewer for iOS and Android - is available for download. You can now access remote Hosts from your mobile device. Direct and mediated (Internet ID) connections are supported. And, most importantly, the mobile Viewer is absolutely free just like the desktop Viewer.

The Windows version of Remote Utilities has also been improved. Now when you launch the RDP connection mode the program uses the native RDP client. This makes RDP sessions less susceptible to errors and interruptions. In addition, the Agent module can now handle UAC prompts, provided that it is launched under an administrator account.

We have also added 11 new languages for the interface: Arabic, Chinese (Simplified and Traditional), Czech, Danish, Dutch, Italian, Korean, Norwegian, Swedish, and Turkish.

Finally, there are a number of other fixes and improvements. Please, refer to the Release notes page for details. This update is free for all users.

Important: for the mobile Viewer to work properly, you must update the Host to version 5.6.

Mobile Viewer: Preview

The Mobile Viewer for Remote Utilities for iOS and Android will be released in just a few days. This post contains a brief overview of the features in the mobile version.

Currently, only the Viewer module is accessible in the mobile version. And the reason for this is simple: a connection from a mobile device to a remote computer is required much more commonly than a connection from a computer to a mobile device.

The application’s interface is simple. When it is launched a window appears with a prompt to enter the IP address or Internet ID of the remote computer. There is a list function with a bookmark feature to save frequently used addresses.



When the Connect button is clicked, a connection is established with the remote computer in Full Control mode. This means the user can see the remote screen, control the cursor and send keystrokes to the remote computer. Currently, the Full Control mode is the only mode in the mobile version. However, in future releases we will add additional modes.

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Remote Utilities 5.4: Connection log in the Viewer

Previously in this blog we wrote about myths of NAT traversal techniques. We said that “hole-punching” in itself does not guarantee a direct connection in all possible cases. If you want to access a remote PC over the Internet in today’s IPv4- and NAT-ruled world, you will inevitably have to use some kind of intermediary server to connect. In Remote Utilities this feature is called Internet ID and it has already saved our users tons of time and frustration because it allows them to bypass firewalls and routers easily.

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RDP over ID is coming with version 5.4

As you have probably noticed, there is an RDP connection mode in Remote Utilities. You can use the Viewer as an RDP client and connect to an RDP server using a direct IP connection. This ability is very handy for those administrators who may wish to use RDP instead of Remote Utilities in some circumstances.

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Upcoming Feature Preview: Remote Printing

The ability to print a remote document on the local printer has long been asked for. Today we’re happy to announce that this feature has already been implemented and will be available in the next minor update - version 5.4. This post is a sneak peek into how remote printing works in Remote Utilities.

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