Conrad Sallian's community posts

Hello Mo,

Could the connection failure be related to Pin Code?

No. Whether your enable PIN code on the server or not doesn't affect your ability to connect from the mobile client.

Hello Allan,

Thank you for your message.

Here is a related KB article https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/

Hope that helps.

Hi Jeff,

You are always welcome. Feel free to contact us anytime you need assistance.

Thanks.

Hello,

There was a planned restart for maintenance for about 5 minutes or so. Now the servers are up and running.

Let us know if you have issues. Thanks.

Hello Alex,

Thank you for your message.

Please, refer to this knowledge base article https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Hello,

I wonder if there may be a deep registry setting left-over from something I may have overlooked?

Host keeps its settings in the registry, in this key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ . You can delete it if you want to clean up Host installation.

Hope that helps.

Hi Mike,

Also Conrad, I wanted to mention that using Gmail for sending the internet-ID during host install seems problematic. I don't know if they are tightening up security but sending via gmail seems unreliable, even when 'Less secure app access' is enabled, more often than not the email sending is blocked. This always happens when hosts are installed at customer sites (i.e., different IP's) it get blocked but if installing from a know IP (like our office - that has been used before and 'authorized' it) - it works OK.

I see. But unfortunately, there is little we can do in this situation  :) We only provide interface to connect to an SMTP server. The actual mail sending process is beyond our control and happens on the mail provider side. In our documentation we use Gmail as an example, but perhaps there are better alternatives.

FYI we have started using mailJet (https://www.mailjet.com) and it works from the installer. It is free for low volume use (200 emails\month) and takes very little config with SPF\DKIM available to ensure less 'spammy' delivery.

Thank you for the suggestion. We will test out this service and will perhaps start recommending it in our documentation.

Let me know if you need further assistance.

Hi Mike,

Under security authorization, the 'Single Password' option is disabled..?

The Single password option is disabled if you enable "Automatically generate Host password" checkbox in Step 3.

I have the RUT host installed on the PC used to run the MSI configurator but the host is stopped.

Do you mean it didn't start after installation?

It looks to me as if there is some conflict between installed host settings and attempting to set settings for a 1-Click host install?

There shouldn't be any conflict - the old settings either stay the same or get [partially or completely] overwritten by the new settings, depending on your choices during the configuration process.

Hello Jeff,

Thank you for the kind words.

I am unable to get _any email_ thru any pkg build, MSI or one-time (exe).

Do you use Gmail or a similar service as your SMTP? Note, that for security reasons Gmail may limit the usage of their SMTP by third-party apps unless you explicitly allow such usage. See more information in this document. Other services may have similar limitations.

Besides, if you have 2-factor-authentication enabled for your email account you'll need to create an "app password" in order to circumvent 2FA and enable your build to use your SMTP server for sending emails.

Additionally, I am unable to get a connection thru pasting code directly from a Host on which a viewer is installed, thinking I could sync the address book (already checked the viewer on the same Host!).

I am sorry, may I ask that you clarify this paragraph? You installed Viewer and Host on the same computer, correct?

Note, that in order to sync your address book automatically (full-fledged synchronization) among multiple Viewers you will need to install our self-hosted server and set up the address book sync role.

The latter part of above was in attempts to use a temporary work-around by pasting code, but that also is futile as the msg reads: code is incorrect or applying code fr om a different viewer (however both ARE on the same workstation).

Please, refer to this knowledge base article https://www.remoteutilities.com/support/kb/the-code-you-entered-is-incorrect-error/ .

After install (running the built package), and accessing settings for the Host, there is not a password set (>Security >Authorization >Single Password);

We couldn't reproduce the issue. With the "Automatically generate Host password" checkbox enabled in step 3 of the configuration process and when accessing the settings for the Host afterwards, the checkbox "Single password" is set.

When configuring your installer, try enabling some other Host options (I mean options in the Host configuration window rather than those in the configurator wizard) and then see if they apply. Please, let us know the result.

Hello Pepa,

it might be rather difficult to actually find a stored connection if there are hundreds or thousands of them

The address books has all the necessary means for you to find a connection regardless of how many there are:

1. Folders to keep your address book organized.
2. Instant search function that allows you to quickly find a connection by typing a search term.
3. Sorting and grouping, including a custom sort field.

Also, if a new Agent connection was to be stored permanently, the user would have to provide sufficient details to make the bookmark usable (e.g. think up a descriptive name), which would take some unnecessary effort.

When address book records are added from an email or automatically imported using the self-hosted server's auto-import feature, the descriptive name of a connection is populated automatically and taken from the remote computer/hostname.

Hope that helps.