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Features

Remote access over LAN — connect directly to a remote PC using its IP address or DNS name.   Remote access over the Internet — bypass firewalls by using our zero configuration and free cloud service.
Unattended access — deploy the Host module for 24/7 access to a remote PC where no confirming action is required from a remote user.   Unlimited one-to-many sessions — connect to multiple remote PCs simultaneously and open sessions in tabs like in a web browser.
Spontaneous support — let your customer run the Agent module for ad hoc support over the Internet.   RDP-over-ID allows you to start an RDP session over the Internet using Remote Utilities as transport.
Self-hosted serverroute all remote connections through your own intermediary server.   Proxy server support — configure Remote Utilities to connect through your company's proxy server.
Callback connection — reverse-connect to a remote PC using the external IP address of the Viewer.   Connect through Host — use one remote PC as an intermediary to connect to other PCs on the same LAN.
Single control panel — manage all your remote connections in the Viewer.   Organize your remote assets — use address books to add, edit and group remote computers.
Active Directory tree is fetched automatically when you install the Viewer app on a domain computer.   Add more domain controllers for seamless integration with your entire Active Directory network.
Run Remote Utilities Viewer and Host with various command line parameters.   Set individual connection properties for each remote computer in your connection list.
Synchronize the address book with other technicians to be on the same page.   Automatic daily backup of your address books lets you restore your records easily.
Check online status of remote computers by using the ping and auto-ping commands.   Save access password for each remote connection in order to connect in one click.
Mobile supportdownload mobile app and access your remote computers from iOS and Android devices.   Run the portable Viewer off a USB stick on any PC when you are in the field.
Wake-on-LAN support — wake your remote PCs from within the Viewer app in order to connect to them remotely.   Create desktop shortcuts for frequently used remote connections.
Scan your network for available Remote Utilities Hosts and quickly add them to your address book.   Change remote settings — update the remote module settings from within your local control panel.
Full control and view. View the remote screen, control its mouse pointer and send keystrokes.   File transfer. Transfer large files between computers during a remote session through an encrypted channel.
Power control. Shut down, restart and lock the remote computer or turn the remote monitor on and off.   Terminal. Get full access to the command line on the remote computer.
Task manager. View processes, windows, services and users on the remote computer.   Remote registry. Edit the remote PC registry as if using Windows regedit.exe utility.
Execute. Run applications on the remote PC by sending command from the local PC.   Inventory manager. View and save detailed reports about hardware and software installed on remote PCs.
RDP support. Launch the native Microsoft Remote Desktop Connection client from within Remote Utilities.   Text chat. Exchange text messages with the remote user in a powerful multi-user text chat mode.
Voice and video chat. Talk to the user sitting at the remote PC and view the image from their web-camera on your screen.   Send message. Send a simple text message to a single remote user or broadcast the message to multiple users.
Multiple monitors supportswitch between multiple monitors connected to the remote PC.   Record high-definition video of a remote session for viewing and auditing later.
Blank screen and lock input to prevent the remote user from interfering with your remote session.   Drag-n-drop support — easily copy a file from a remote PC to the local PC, or vice versa.
Fullscreen support — enable fullscreen or fullscreen stretch mode for better viewing at different resolutions.   Send Ctrl+Alt+Del and other frequently used key combinations and set your own hotkeys for them.
Synchronize clipboard contents between remote and local PC automatically, or enable manual clipboard commands.   Start a mini-chat in the Full Control mode window to chat with the customer while simultaneously viewing the remote screen.
Switch between terminal sessions running on the remote PC and display the chosen terminal session desktop on your screen.   Log on to a remote PC to keep connection alive without actively engaging in a remote session.
Adjust color depth individually for each session to improve performance on slow networks.   Use "economode" to accommodate slow networks such as Dial-up or GPRS.
Auto-reconnect is triggered automatically when a brief network disruption occurs.   Remote printing support — print a remote document on a local printer.
Make screenshot of the remote screen without leaving the remote session window.   Use default hotkeys or assign your own for frequently used commands.
Hide tray icon option lets you conceal the program icon in the system tray on the remote PC.   Screen preview lets you glance at the remote screen without interrupting remote user from work.
Screen recorder — schedule for taking screenshots of the remote screen at regular intervals.   Remote webcam mode captures video and sound from a web camera attached to a remote PC.
MSI installer file is available for free — you can configure it using the built-in MSI configurator.   Pre-configure standard installer for further distribution across networked or stand-alone remote PCs.
Build one-click installer for easy manual installation by a remote customer.   Integrate your logo and welcome text in the ad hoc support module.
Built-in remote install tool lets you easily deploy remote module or update existing installations.   Use Group Policies to deploy the program on multiple machines in an Active Directory environment.
Transferred data is encrypted with the secure encryption algorithms (RSA 2048 + AES 256).   User Access Control (UAC) prompts can be controlled remotely and are no longer an obstacle.
Create users and set permissions for complete control over who accesses what.   Piggyback on existing security system and use Windows users and groups for remote access.
IP filtering allows you to restrict access to only certain IP addresses.   Disable all Internet-related features to use the program in a totally isolated environment.
Protect remote settings with a password against possible change by a user.   Ask user permission option lets the remote user accept or reject incoming connection.
Notification panel allows the remote user to see who is being connected to their PC.   Shared secret option provides the means of verifying identity of the remote Host.