Conrad Sallian's community posts

Hello Dax,

Thank you for your message.

You can select each monitor to display invidiually on your Viewer side.  Just use the monitor icon-dropdown:



You can then use the Stretch option to fit the remote monitor contents on Viewer screen or display it 1:1 (pixel-to-pixel).

Also, do I need to update the Host now that I've updated the Client to 7.0.0.1?

It is recommended that you do so. Alternatively, you can wait a couple of days before we release version 7002 where found 7001 bugs will be fixed.

Let me know if you need any assistance.

Hello,

A hidden tray icon is frowned upon by antivirus software. They may consider it a sign of rogue/malicious tools. Such option is not available in Remote Utilities.

Hi PCS,

I can assume that you are looking for a feature which is a combination of "Run after reboot" and "Restart agent as.." (with elevated privileges). That is, you want to restart the remote computer and have the remote Agent start automatically with elevated privileges under the standard Windows user.

Unfortunately, that won't work. You cannot run Agent with elevated privileges automatically after Windows reboot under a standard user. That is, you can have it "Run after reboot" under the standard user but you'll have to explicitly provide admin credentials to elevate privileges, and this will require re-running the Agent (see Restart agent as).

Hello Jeff,

Thank you for your message.

When trying to update machines running AVAST free or paid the update has been detected as a virus. This left remote communication broken on some clients. After switching all AVAST clients to another anti-virus (Vipre) the update went fine. A cost point that I am now shouldering for some of my customers

It took us almost two weeks sending false positive reports to Avast almost each day and finally we managed to get to them ...via Twitter.

ow with the viewer and host both on 7 connections either take up to 20 mins or not at all. This occurs both on LAN and WAN connections.

Does it manifest itself in the connecting screen ("the worldmap") showing for a long time when connecting to a remote host with a turned off monitor? If so, this is a known bug and it will be fixed in the nearest quick update (7.0.0.2) within the next week. For now there is a workaround - just right click on the tab in the Full Control window and use the Send key command (e.g. send Alt + PrtScr).

Version 6 never had any of these issues and was consistently reliable.

You had a free upgrade to version 7.x.x.x. Please, note that your version 6.x.x.x key is still valid. You can always roll back to version 6 and use it forever with your v.6.x.x.x key and upgrade later to v 7.x.x.x at any time. We maintain old versions download page for customers who want to stay with version 6.

go to each remote site personally, pay for antivirus for my customers and spend hours fixing communication issues with your product before I can begin the actual work that I am be paid for.

I'm sorry, but what have Remote Utilities to do with the antivirus problem? Have you tried to contact Avast and ask them why they are incapable of distinguishing a legit and digitally signed software from malware? This is something even basic antivirus programs can do.  

Releasing an untested product is not how you retain business or ensure customer loyalty. I am utterly disappointed from a product that was so reliable up till now.

The beta version was around for almost a year. Everyone could download and test it. But as with any release minor bugs can be found in the first days of the release (no amount of beta testing can help with that).

However, antivirus software detections are beyond our control. We can only do what you can do - contact a/v vendor and ask them to remove the detection.

Hi Karsten,

Thank you for your message. Yes, this bug was already reported in this thread. We reproduced it yesterday and fixed. The fix will be available in the upcoming 7.0.0.2.

If you wish to test the fix yourself we can send you a download link for updated exe files for Viewer and Host via email. You'll just need to replace them in your Viewer and Host installation folders.

Thanks.

Hello Johann,

I'm sorry to hear you had issues with your installation. However, please note that Viewer automatically creates addresss book backups on a daily basis (unless you disabled that option).

If your current address book file was corrupted for some reason you can restore the latest backup by following instructions on this page.

Hope that helps.

Hi Dave,

You should just uninstall Viewer 7.x.x.x using Windows Settings -> Apps. Then download and install Viewer 6.10.10. You can download it from the older versions page.

Hope that helps.

Hello Peter,

Unfortunately, this time both Avast and AVG falsely detect RU. We have already sent reports to them couple of times and are waiting for their response.

Hello Rob,

It is a shame that Remote Utilities loyal and original pro licensees, if I understood this correctly, will have to upgrade and purchase this for version 7 viewer on a regular basis. We have been waiting for Linux and MAC host software for a couple of years as well.... What gives? Did I assume incorrectly?

We have never changed our upgrade terms for version 6 users. Version 6 has been around for 7 years and all the minor updates released during that time were free for all customers. As well as our techical support (and it still is).

Even now and in strict accordance with our upgrade policy we provide free upgrade to customers purchased within a year (slightly more than a year actually) from now.

During these years one of our biggest competitors (subscription based) increased their prices almost 4x times. Another big competitor released several major versions (all paid) and finally also switched to subscription model.

Yet, it is Remote Utilities that treat their customers unfairly :)

Also, the topic name was moderated. Please, stick to our forum rules.