Pauline's community posts

Norton Security not showing screen content on remote connection.

Pauline, Support (Posts: 2788)

Apr 30, 2024 7:55:09 pm EDT

Hello Peter,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature in the Connection Properties for this remote Host and see if this helps to resolve the issue.

Let us know if this helps.

Server on Linux

Pauline, Support (Posts: 2788)

Apr 29, 2024 2:42:02 pm EDT

Hello,

Thank you for your message.

We already have RU Server for Linux currently in development and we definitely plan to release it in the near future, perhaps, after stable versions of Viewer and Host for Mac/Linux are available. Unfortunately, we can't provide any specific ETA on this yet, however we will let our users know once it's available for testing.

Let us know if you have other questions.

Unable to log into newly installed viewer

Pauline, Support (Posts: 2788)

Apr 22, 2024 3:26:15 pm EDT

Hello Stephen,

In this case, could you please let us know your exact build and version of Windows 11? I will forward it to our development team, so we can try and reproduce the issue.

Looking forward to your reply.

Schedule time to send message

Pauline, Support (Posts: 2788)

Apr 18, 2024 5:23:51 pm EDT

Hello Atthaphon,

Thank you for your message.

Unfortunately, Remote Utilities does not support this feature yet. However, I will forward your request to our development team for a review to see if we’re able to implement it in our future releases.

Let us know if you have any questions.

remote utilities with fingerprint scanner

Pauline, Support (Posts: 2788)

Apr 15, 2024 8:37:26 pm EDT

Hello Mike,

Thank you for your message.

Unfortunately, Remote Utilities does not support fingerprint scanning at the moment. However, I’ve forwarded your request to our development team for review to see if we can implement it in one of our future updates.

I’ll let you know if there’s any updates on this feature.

Server on Linux

Pauline, Support (Posts: 2788)

Apr 15, 2024 1:24:37 pm EDT

Hello Barry,

Thank you for your message.

We definitely have plans for RU Server for Linux in the future. Unfortunately, we can’t provide any specific ETA on this yet, however, we’ll do our best to make it available as soon as possible.
We will definitely let all our users know once RU Server for Linux is available.

Let us know if you have any questions.

Unable to log into newly installed viewer

Pauline, Support (Posts: 2788)

Apr 12, 2024 2:58:11 pm EDT

Hello Stephen,

Thank you for the clarification.

Could you please let us know if you’re able to sign in to your RU Server from any other Viewer at all? In addition, please let us know if you’ve already registered your RU Server with your license key as described here.

Looking forward to your reply.

Repeated disconnections, only with Public Server, Internet-ID

Pauline, Support (Posts: 2788)

Apr 10, 2024 6:58:02 pm EDT

Hello Manuel,

Thank you for the provided log files.

I will forward the logs along with the issue description to our developers to see if they can provide any feedback on this issue.

I’ll get back to you with an update on this shortly.

Repeated disconnections, only with Public Server, Internet-ID

Pauline, Support (Posts: 2788)

Apr 10, 2024 3:45:19 pm EDT

Hello Manuel,

Thank you for your message.

Could you please verify if the issue occurred before you switched to the new router?
In addition, please send us the most recent Host log file for examination. You can send it to support@remoteutilities.com.

Looking forward to your reply.

Unable to log into newly installed viewer

Pauline, Support (Posts: 2788)

Apr 08, 2024 12:46:46 pm EDT

Hello Stephen,

Thank you for the clarification.

This “Sign in” button is meant to sign in to the RU Server, so you would only need to use it if you have the RU Server authentication set up on your remote Host.
Please try right-clicking the target Host in the address book and selecting Log on or selecting the Full Control connection mode in the toolbar and double-clicking your Host s described here.

Let us know if this helps.

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