Pauline's community posts

Norton Security not showing screen content on remote connection.

Pauline, Support (Posts: 2781)

May 06, 2024 3:56:56 pm EDT

Hello Peter,

Could you please confirm if both of your machines are running the same version of Norton 360 Premium? In addition, please let us know if you’ve already tried contacting Norton’s technical support team to see if they might be able to assist you with this issue?

Looking forward to your reply.

Norton Security not showing screen content on remote connection.

Pauline, Support (Posts: 2781)

May 03, 2024 8:04:42 pm EDT

Hello Peter,

Could you please double-check that both your Viewer and the remote Host in question are updated to the most recent version 7.2.2.0.? Sometimes version mismatch might cause such minor issues, so it's best to always keep all Viewers and Hosts updated to the most recent version. Here's a guide on how to update Remote Utilities.

Hope that helps.

Norton Security not showing screen content on remote connection.

Pauline, Support (Posts: 2781)

May 02, 2024 8:01:03 pm EDT

Hello Peter,

Have you tried restarting Host and reconnecting to it after enabling the feature? Is this the only window you're having this issue with or is there any other software that has similar behavior when viewed in remote session?

Looking forward to your reply.

Norton Security not showing screen content on remote connection.

Pauline, Support (Posts: 2781)

Apr 30, 2024 7:55:09 pm EDT

Hello Peter,

Thank you for your message.

Please try enabling the Capture alpha-blending windows feature in the Connection Properties for this remote Host and see if this helps to resolve the issue.

Let us know if this helps.

Server on Linux

Pauline, Support (Posts: 2781)

Apr 29, 2024 2:42:02 pm EDT

Hello,

Thank you for your message.

We already have RU Server for Linux currently in development and we definitely plan to release it in the near future, perhaps, after stable versions of Viewer and Host for Mac/Linux are available. Unfortunately, we can't provide any specific ETA on this yet, however we will let our users know once it's available for testing.

Let us know if you have other questions.

Unable to log into newly installed viewer

Pauline, Support (Posts: 2781)

Apr 22, 2024 3:26:15 pm EDT

Hello Stephen,

In this case, could you please let us know your exact build and version of Windows 11? I will forward it to our development team, so we can try and reproduce the issue.

Looking forward to your reply.

Schedule time to send message

Pauline, Support (Posts: 2781)

Apr 18, 2024 5:23:51 pm EDT

Hello Atthaphon,

Thank you for your message.

Unfortunately, Remote Utilities does not support this feature yet. However, I will forward your request to our development team for a review to see if we’re able to implement it in our future releases.

Let us know if you have any questions.

remote utilities with fingerprint scanner

Pauline, Support (Posts: 2781)

Apr 15, 2024 8:37:26 pm EDT

Hello Mike,

Thank you for your message.

Unfortunately, Remote Utilities does not support fingerprint scanning at the moment. However, I’ve forwarded your request to our development team for review to see if we can implement it in one of our future updates.

I’ll let you know if there’s any updates on this feature.

Server on Linux

Pauline, Support (Posts: 2781)

Apr 15, 2024 1:24:37 pm EDT

Hello Barry,

Thank you for your message.

We definitely have plans for RU Server for Linux in the future. Unfortunately, we can’t provide any specific ETA on this yet, however, we’ll do our best to make it available as soon as possible.
We will definitely let all our users know once RU Server for Linux is available.

Let us know if you have any questions.

Unable to log into newly installed viewer

Pauline, Support (Posts: 2781)

Apr 12, 2024 2:58:11 pm EDT

Hello Stephen,

Thank you for the clarification.

Could you please let us know if you’re able to sign in to your RU Server from any other Viewer at all? In addition, please let us know if you’ve already registered your RU Server with your license key as described here.

Looking forward to your reply.

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