Conrad Sallian's community posts

Hello Johnran,

Thank you for your message.

Please, use this form to recover your license key https://www.remoteutilities.com/support/lostkey.php . If you have multiple keys, the form will send them to you as multiple attachments.

Please, check the connection now. Thanks.

John Matos wrote:

I'm having the same issue, not being able to connect to my remote computers. At first it couldn't find then, now it finds them but connections are timing out.  Computers are in Massachusetts & I'm currently on vacation in Cape Coral, FL. Is there an ETA??

Hi John,

The server to blame has been pinpointed. ETA - 30 to 60 min.

Sorry for the inconvenience.

Hi Martin,

Yes, of course. As previously it could be affecting one of the servers. We are currently looking into the problem and trying to determine which one. Thank you for your support.

Anthony Falvo wrote:

where do i find these logs?

Here is how to find the logs
https://www.remoteutilities.com/support/docs/logging/

Hello Anthony,

Could you send us your Host and Viewer logs to [email protected]?

Oldřich Fridrich wrote:

Hello,
I don't know if it is completely related to Host/Agent for Linux (alpha preview), but when connecting remotely, vertical commas are inserted in the menu of letters on the remote desktop when writing text... see. attached image

Thanks
Have a nice day
O.Fridrich - Czech Republic

Hi Oldřich

Is this also happening when you switch the screen view to the stretch mode?

Hello,

The first Host/Agent preview for Linux - see this thread.

Mac version will be released in beta together with the beta version for Linux. The version above is currently alpha and is for preview only.

Thanks.

Hello everyone,

We are excited to announce the release of a new Remote Utilities Host for Linux*, alpha version (preview)! This release is a significant milestone for us, as we have received numerous requests for a Mac/Linux version of Remote Utilities Host from our valued users.

Please keep in mind that this is only an alpha version and is very limited in functionality. We have released this preview version to demonstrate that the development of Host for Linux and Mac is ongoing and the first beta version is underway.

The Remote Utilities Host for Linux, alpha version (preview) can be downloaded from the links provided below. We recommend that you download and install this preview version on a test machine and not on your production systems.

Features:

- Only Full Control is available
- Only direct connection is available

Other features including the Internet-ID, File transfer connection mode, deb/rpm packages etc. will be added later in the beta and in the final release.  

Download:
https://www.remoteutilities.com/test/host1.0.12.b12.tar.xz

Installation instructions (important!):

1. Run the following command to install the necessary packages:

sudo apt-get install -y libx11-xcb1 libxfixes3 libxtst6 libxcb-shm0 libxdamage1 libgtkglext1 libx11-6 libxcb-xinerama0  libxcb1 xdg-utils

2. Switch to Xorg windowing system as only Xorg (X11) is currently supported.

3. Unpack the downloaded package and run.

4. Access the Agent/Host settings by right-clicking on the program icon in the system tray and selecting "Settings". Set access password and use the computer's IP address to connect from Viewer.

We look forward to receiving your feedback and suggestions, as we continue to improve and develop the Remote Utilities Host for Linux.

Thank you for your continued support.

* Host version for Mac will be available at a later date, and it will be released in a beta version, not in an alpha preview

Also, please note that the topic subject has been changed to reflect the contents. The previous name was misleading the visitors - the explanation is given above.

Thank you.