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Host screen goes black when Viewer Logs In

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Julie Crouch, User (Posts: 8)

Mar 14, 2024 9:38:21 am EDT

VIEWER is using V. 7.2.2.0 (70220) Windows 10
HOST #1 is using V. 7.2.2.0 (70220) Windows 10
When Viewer logs into Host #1 computer, Host #1's screen goes black (but Viewer is able to see and operate Host #1's screen). Host #1 is able to see only Viewer's cursor moving.

When Viewer tested another Host #2's computer, Host #2's screen remained visible to both Host #2 and Viewer.

How can I correct the problem with Host #1's screen?

Thank you,

Julie Crouch

Pauline, Support (Posts: 2776)

Mar 14, 2024 7:41:41 pm EDT

Hello Julie,

Thank you for your message.

It looks like you might have the Blank the host's screen feature enabled in the Connection Properties -> Additional properties tab. Please try disabling this feature and see if the remote Host's screen works as expected during the connection.

Hope that helps.

Julie Crouch, User (Posts: 8)

Mar 15, 2024 6:39:25 pm EDT

Support level: Free or trial

Hi Pauline,
Thank you SO much for your message. I just followed your instructions. Then, when I logged into the host's screen , it did not go black. You solved my problem. I really appreciate your help.

Julie Crouch

Julie Crouch, User (Posts: 8)

Mar 15, 2024 6:40:58 pm EDT

Support level: Free or trial

Hi Pauline,

I'm not sure if the message I just attempted to send to you went through. I followed your instructions and the host's screen did not go black when I logged in again.

You solved my problem! Thank you so much for your help.

Julie Crouch

Pauline, Support (Posts: 2776)

Mar 15, 2024 6:49:05 pm EDT

Hello Julie,

I’m glad to hear I was able to help and it works for you now!

Let us know if you have more questions.

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