stephen williams's community posts

Hi Pauline,

Yes, I can sign into the server from any of the previous viewers set up without issue.
It only seems to be a problem signing in on windows 11.

Also, the server has been registered with the license key.

Many thanks

Ste

Hi Pauline,
We do have a RU server authenticating users.

I've set the new user up on the server but am unable to sign in to it. I've also tried to log into my account which I know works but can't sign into that either from the same machine.
I only seem to have this issue with Windows 11 machines but not sure if that is a mitigating factor.

Hi Pauline,

Thank you for your response.

I am selecting the sign-in button in the viewer's upper right corner.

I've recently installed remote utilities viewer (ver 7.2.2.0) on a clients windows 11 pro laptop for them to remotely access their work pc. I've set up the user credentials correctly but it's refusing to sign in. I get the swirling dots under the signing in icon but after a few seconds, it just goes back to 'sign in'
Would you have any idea why this would happen?