No. Remote Utilities is stand-alone software. Its main modules - Viewer and Host - must be installed on the local and remote PC respectively. However, there are also portable versions of these modules called Agent and Portable Viewer that do not require installation.
All data between the remote and local PC is encrypted using secure encryption algorithms (a 2048-bit public key and AES with a 256-bit session key). Data encryption is always active and cannot be disabled. Remote Utilities also provides two types of user authentication where blank passwords are not allowed.
Yes. Users of the Free Edition receive technical support via our Technical Support Forum. Commercial Edition users receive technical support via support tickets during our standard business hours (9 a.m. to 5 p.m. Eastern).