All data between the remote and local PC is encrypted using secure encryption algorithms (a 2048-bit public key and AES with a 256-bit session key). Data encryption is always active and cannot be disabled. Remote Utilities also provides two types of user authentication where blank passwords are not allowed.
Yes. Users of the Free Edition receive technical support via our Technical Support Forum. Commercial Edition users receive technical support via e-mail and/or phone during our standard business hours (9 a.m. to 5 p.m. Eastern).
If you use Remote Utilities to control PCs that belong to a business or a non-profit organization, or if you provide paid remote support to business or home users, you should purchase a commercial license.
Send us a support request at with the information about the purchaser so we can find you in our records. Please note that we will resend your product key to the same e-mail address you used when you purchased the program.
Your license key will be delivered to you electronically via e-mail. This operation usually takes no more than a couple of minutes depending on the chosen payment method and the speed of payment processing by Avangate.