Gateway Mediation Sever (GMS)
The Gateway Mediation Server is a stand-alone program that can be integrated with Remote Utilities for a fully autonomous self-hosted remote support solution. GMS can be downloaded and installed locally on your premises. Thus you will have full control over your mediated connection and will no longer depend on our global servers for firewall bypass.
The program consists of two parts:
- GMS Service
- Administrator’s console
GMS Service is installed and run on the gateway PC that acts as an intermediary between the local and remote PCs. The machine with the GMS Service installed must be accessible from the Internet by an external (public) IP address, either directly, or via a router using port mapping.
The Administrator’s Console allows you to configure and monitor the GMS service. This console can be installed on the same PC on which GMS Service is running. GMS Service can also be accessed remotely from a console installed on another PC.
In addition to the benefits of our firewall bypassing technology as a whole, GMS has its own benefits:
- Improvement in connection speed. Traffic that goes from the remote PC to our global firewall bypass server and back to your Viewer PC may travel long distances. However with GMS, you can significantly shorten that distance — especially if you are a helpdesk provider supporting customers in your local area only.
- Added security and privacy. Even though we don't store any user-identifiable information on our servers and always encrypt the traffic, some of you may feel much safer if every link in the chain is under your immediate control. This is why we created GMS in the first place — to let you choose the option that best suits your needs.
GMS is a free program provided "as is". Although GMS is free, you need at least one Remote Utilities commercial license in order to use it. However, the trial version of Remote Utilities also works with GMS.
You can download GMS here.
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