Remote Utilities includes several communication tools that you may use to interact with a remote PC user. These tools are especially handy during a remote support session because the remote user does not have to install and run any messaging applications. Communication can be accomplished within Remote Utilities itself.
The "Text Chat" communication tool in Remote Utilities is similar in function to an instant messaging application such as Skype or ICQ. The administrator can chat with multiple users simultaneously or individually by opening conversations in different tabs in the text chat window.
Users can change their nicknames in the chat settings and send files or images to chat participants.
Voice & Video Chat
As an administrator, you can initiate a voice or video chat with a remote user. The user must have speakers or headphones and a microphone. If you initiate a video call and the remote PC has a web camera, the remote user will be asked whether they want to "answer with video". During a video chat both parties can see each other just like during a Skype video call.
You can change various chat settings such as turning camera mode on and off and adjusting video quality before or during the call.
The "Send Message" mode allows you to send a simple text message to the remote computer. The message will be displayed on the remote computer's screen, attracting the user's attention.
This mode is handy if you need to inform the remote user about something quickly. If you wish to start a dialog, use the Text chat mode instead.