Gaz Denson's community posts
Cannot login to Host from one PC but can from Another?
Gaz Denson,
User (Posts: 26)
Dec 13, 2021 5:29:42 am EST
Support level: Starter
Title says it all really.
My laptop will not connect to the Host PC and gives error: 10061 connection refused
But I can connect totally fine from my desktop pc with exactly the same settings!
I am using RU Server and it's just this viewer that seems to be having an issue.
Any ideas what is going on?
My laptop will not connect to the Host PC and gives error: 10061 connection refused
But I can connect totally fine from my desktop pc with exactly the same settings!
I am using RU Server and it's just this viewer that seems to be having an issue.
Any ideas what is going on?
RU Server on VM Hyper Visor
Gaz Denson,
User (Posts: 26)
May 18, 2021 4:11:43 am EDT
Support level: Starter
Ticket opened.
Thanks
Thanks
RU Server on VM Hyper Visor
Gaz Denson,
User (Posts: 26)
May 14, 2021 10:03:30 am EDT
Support level: Starter
We are moving our RU Server install fr om an old 2008 Windows server to a new 2019 Windows server install on a Virtual Machine set up on a Hypervisor but are unable to get a connection when inputting the correct info for both Host & Viewer.
Is there anything specific or unique that needs to be set up that we are missing?
Or does RU Server not work on a Hypervisor set up?
We have tried disabling the Firewall entirely and it made no difference and our settings are otherwise exactly the same as they were in our other "regular" server.
Kind of lost as to wh ere to go from here so help appreciated
Is there anything specific or unique that needs to be set up that we are missing?
Or does RU Server not work on a Hypervisor set up?
We have tried disabling the Firewall entirely and it made no difference and our settings are otherwise exactly the same as they were in our other "regular" server.
Kind of lost as to wh ere to go from here so help appreciated
Update RU and now can not add license?
Gaz Denson,
User (Posts: 26)
Mar 03, 2021 6:38:51 am EST
Support level: Starter
Reverted back for now.
Updating 20 machines is impractical, that is a job for another week
Updating 20 machines is impractical, that is a job for another week
Edited:Gaz Denson - Mar 03, 2021 6:42:25 am EST
Update RU and now can not add license?
Gaz Denson,
User (Posts: 26)
Mar 03, 2021 6:34:27 am EST
Support level: Starter
And herein lies the reason why you should have put a mailshot out
That said, you don't have to upgrade to the next version. You can keep using v 6.x.x.x with your version 6 key forever. Simply uninstall the Viewer 7.x.x.x , download and re-install Viewer 6 from the old versions page.We recommend that you avoid version mismatch. You should either upgrade your hosts if you decide to use Viewer 7.x.x.x or downgrade to Viewer 6.x.x.x if not, so that your Viewer matches your hosts.In which case I will leave the Hosts on the old versions until I hear differently.
New features introduced in version 7.x.x.x either won't work at all with the outdated Hosts or will work incorrectly. Again, Remote Utilities is dual software - upgrading just one component is not enough to upgrade the whole product.
Hope that helps.
Now I need to uninstall, reinstall etc etc...
For future massive updates please plan ahead to avoid these headaches
Update RU and now can not add license?
Gaz Denson,
User (Posts: 26)
Mar 03, 2021 4:49:06 am EST
Support level: Starter
Found the answer here: https://www.remoteutilities.com/support/forums/forum1/1759-reinstalling-my-license-key-in-ru-viewer-7.0.0.1
There really should have been a mailshot AND an alert in the program that "Updating will mean you need to relicense the software"
Problem now is it wants to update all the Hosts, but multiple users will still be using the older Viewer, will that matter (I assume that yes it will as it seems that any update means more work when it comes to RU).
In which case I will leave the Hosts on the old versions until I hear differently.
There really should have been a mailshot AND an alert in the program that "Updating will mean you need to relicense the software"
Problem now is it wants to update all the Hosts, but multiple users will still be using the older Viewer, will that matter (I assume that yes it will as it seems that any update means more work when it comes to RU).
In which case I will leave the Hosts on the old versions until I hear differently.
Update RU and now can not add license?
Gaz Denson,
User (Posts: 26)
Mar 03, 2021 4:38:30 am EST
Support level: Starter
So today I opened RU like usual
It said the Viewer can be updated, so I did.
It has decided to forget my license key
So I find the email that contains said license fee but I can not copy paste it in, it wants me to "drag" it there. How? I was never sent a file from RU only the license key in an email from PayProGlobal (not even from RU themselves!)
How do I re-enter it (nevermind how ridiculous it is that I have to re-enter it everytime they update the program!)
It said the Viewer can be updated, so I did.
It has decided to forget my license key
So I find the email that contains said license fee but I can not copy paste it in, it wants me to "drag" it there. How? I was never sent a file from RU only the license key in an email from PayProGlobal (not even from RU themselves!)
How do I re-enter it (nevermind how ridiculous it is that I have to re-enter it everytime they update the program!)
Change PC due to HDD Death now License Key Vanishes on Entry?
Gaz Denson,
User (Posts: 26)
Jan 29, 2021 10:44:54 am EST
Support level: Starter
Managed to resolve it by using this technique: https://www.remoteutilities.com/support/kb/invalid-registration-key-when-registering-remote-utilities/
Change PC due to HDD Death now License Key Vanishes on Entry?
Gaz Denson,
User (Posts: 26)
Jan 29, 2021 10:31:46 am EST
Support level: Starter
My HDD died on my PC so I replaced it, now I have been shunted to a Trial version and when I enter my license key and press add it instantly vanishes and doesnt get added
Any ideas appreciated as cant work without access!
Any ideas appreciated as cant work without access!
Host and Viewer both UK Keyboard BUT...
Gaz Denson,
User (Posts: 26)
Jan 28, 2021 4:03:21 am EST
Support level: Starter
I am in the UK, my host and viewer both have UK Keyboard set.
Yet when I remote into the host I type and it is in the USA arrangement.
I can not find anyway to change this as the settings on the host already show as UK Keyboard.
Yet when I remote into the host I type and it is in the USA arrangement.
I can not find anyway to change this as the settings on the host already show as UK Keyboard.