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Printing issue on viewer

Conrad, Administrator (Posts: 2026)

Oct 19, 2018 5:22:45 am EDT

Riki Alonzo wrote:

Regarding the lock screen, could you please elaborate on this problem and give us more information about what specifically is not working in your case.

When you click on keylock icon, remote screen and mouse are not switched off. Windows 10 in both computers.

Hi Riki,

Please, try the same using the "Lock host's mouse and keyboard" checkbox in connection properties and let me know if this works. You should do that before starting the session.

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Blocking uppercase.

Conrad, Administrator (Posts: 2026)

Oct 19, 2018 5:19:55 am EDT

Hello Antonio,

Thank you for your post.

Do you mean the CAPS LOCK key on your local keyboard?

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Printing issue on viewer

Conrad, Administrator (Posts: 2026)

Oct 18, 2018 9:15:35 am EDT

Hello Riki,

If you sel ect Remote Utilities Printer fr om the Printer List, the popup "Remote printing - preparing..." is shown, but when it closes nothing else occurs.

We can only fix the issue that we can reproduce during a test. Unfortunately, we weren't able to reproduce this one.

I've been trying Remote Utilities for more than a year, and it's a bit buggy. Remote printing, file transfer or lock screen not work good or not work at all definitely.

The only known issue with the File Transfer mode is that the remote directories are slow to open. This is a known bug (well, not actually a bug, it's the implementation) but we will fix it in one of the future updates where we will re-write this connection mode from the bottom up.

Regarding the lock screen, could you please elaborate on this problem and give us more information about what specifically is not working in your case.

Thanks!

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Printing issue on viewer

Conrad, Administrator (Posts: 2026)

Oct 16, 2018 2:57:17 pm EDT

Hello Riki,

I see. Please, try printing to file using Microsoft to PDF or Microsoft to XPS and let me know if it works. We'll see if we can reproduce the problem.

If the file isn't confidential, you could send it to us to try it out. Or even strip it of information and then send.

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Free Key Generator sending blank keys

Conrad, Administrator (Posts: 2026)

Oct 16, 2018 2:44:51 pm EDT

Hello Chris,

Sorry for the inconvenience. We have a temporary issue with the free license key generator. Our engineers are currently fixing  it. Hopefully, it will get back to normal soon.

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Printing issue on viewer

Conrad, Administrator (Posts: 2026)

Oct 16, 2018 4:44:50 am EDT

Hello Riki,

Thank you for your message.

What type of document are you printing? Is this happening with any file/document or with one specific format only?

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Monitor selection

Conrad, Administrator (Posts: 2026)

Oct 16, 2018 4:40:31 am EDT

Hello John,

This feature will be included in the next major update of the mobile version which is the priority we are currently working on.

In general, why doesn't the toolbar at the top/middle of the screen appear in the Android version of Viewer as it does in the Windows version of Viewer?



Not all features can be implemented the same way as they exist in the desktop version. Yet, we will do our best to include as many important features in the mobile update as possible. One of them is a full-fledged address book compatible with the desktop Viewer's address book.

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(self-hosted ID server) Computer goes offline when I log on

Conrad, Administrator (Posts: 2026)

Oct 12, 2018 5:09:59 am EDT

heat Zone wrote:

Server 2.6 (win Xp pro x86)
Host 6.8.0.1 (win 10 pro x64)
Viewer 6.8.0.1 ( win 7 pro x86)

Thank you. So apparently there is no version mismatch. The Host logs should be examined first to see if Host has any issues connecting to the server. You can locate the logs in

C:\Program Files (x86)\Remote Utilities - Host\Logs
If you want us to look at the logs feel free to send them over to support@remote-utilities.com

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Older Version Download

Conrad, Administrator (Posts: 2026)

Oct 12, 2018 5:04:04 am EDT

Hello,

Thank you for your message.

There is the current stable version 6.8.0.1 available from the regular download page, and a new beta version. In a few days we are going to roll out the final 6.9 release and this new version will replace version 6.8.

Unfortunately, we do not provide earlier versions. We always recommend that you use the latest version, on both sides (Viewer and Host). Otherwise, we cannot guarantee that the bug you may encounter is something new and not just a known bug that is already fixed in a subsequent update.

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Will not install

Conrad, Administrator (Posts: 2026)

Oct 12, 2018 5:00:03 am EDT

Hello John,

Frankly speaking there is nothing else we can recommend other than completely uninstall the Host and re-install it, as mentioned in the item #2 earlier. Remote Utilities installer uses Microsoft's MSI technology/format. If you cannot install the software in the first place this may point at issues with MSI. Here is a troubleshooting guide from Microsoft https://support.microsoft.com/en-us/help/2438651/how-to-troubleshoot-windows-installer-errors

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