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Version 6.0 Beta - main discussion

Jeff Lowe, User (Posts: 5)

Dec 10, 2014 4:28:46 pm EST

I would be inclined to believe that if this issue occurred with any other remote software.   [censored] was used some time ago & Bomgar never exhibits this issue. Even when the keyboard is misbehaving in a RU session. I can disconnect & startup a Bomgar session & the keyboard works as it should.

Version 6.0 Beta - main discussion

Jeff Lowe, User (Posts: 5)

Dec 10, 2014 8:31:12 am EST

I had reported earlier about the Ctl+Alt+Del not working & now I have noticed that something strange is going on with keyboard input in general.  I noticed that I was not being able to login to Windows remotely because I kept getting a password not correct error. I could go to the computer keyboard & login fine.  Then I noticed after logging in locally that the Shift & Enter keys were not responding remotely but worked fine locally.  Even disconnecting & reconnecting to the remote host did not resolve the issue.  Rebooting usually helps but the problem pops up again later.  Let me know if there is anything I can do to help troubleshoot this...

Version 6.0 Beta - main discussion

Jeff Lowe, User (Posts: 5)

Dec 04, 2014 3:25:15 pm EST

I checked & rechecked the RU Server address & passwords on all connections & they matched.  I also Removed passwords from all connections & unchecked use passwords in the RU Server & I still see the "!" & sync is still not working.

Version 6.0 Beta - main discussion

Jeff Lowe, User (Posts: 5)

Dec 04, 2014 2:12:39 pm EST

Adding to my previous post, the RU Server (RUS) is running on Windows 2012r2.  I uninstalled the RUS & am now receiving this message when attempting to re-install:

Exception EOIeException in module InternetIdService.exe at f0011D0FB.
The system cannot find the file specified.

When I click OK I receive this message:

The InstallShield Wizard has successfully installed Remote Utilities Server. Click Finish to exit the wizard.

I do not receive the error if I rerun Setup & select the Repair option.  I have tried uninstalling, rebooting & reinstalling with the same results.

Version 6.0 Beta - main discussion

Jeff Lowe, User (Posts: 5)

Dec 04, 2014 1:14:47 pm EST

I am having difficulties with Address Book Synchronization.  I notice that there is an Exclamation mark "!" briefly displayed on the Cloud Icon for the new box when I add or edit the entry.  This is occurring on all host entries both inside & outside our network.  Port 5655 forwarding is working because I can setup & access Address Book entries.  I do not see anything in any of the logs to indicate what may be causing the problem.
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