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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Viewer not working on ubuntu 18.04.4 LTS

Keith Timmins, User (Posts: 4)

Apr 01, 2020 6:26:40 am EDT

Support level: Free or trial
Hello I am trying to install viewer 1.0.2.b2 on a lenovo a 3000-N-100. When I execute viewer in a terminal I get the error code  bash: ./viewer/: cannot execute binary file: format error can you help please

Polina Krasnoborceva, Support (Posts: 817)

Apr 01, 2020 4:44:22 pm EDT

Hello Keith,

Thank you for your message.

The Exec format error usually means that Ubuntu wasn’t able to interface correctly with the binary, i.e. that it’s designed for a different chipset than your kernel currently supports. Could you please clarify which CPU arch your Ubuntu have - is it 32-bit or 64-bit?
Please type arch in a terminal window to find out whether your system is 32-bit (result is i686) or 64-bit (result is x86_64).

Looking forward to your reply.

Keith Timmins, User (Posts: 4)

Apr 01, 2020 5:01:00 pm EDT

Support level: Free or trial
It is a 32 bit

Keith Timmins, User (Posts: 4)

Apr 02, 2020 4:56:00 am EDT

Support level: Free or trial
Hello Polina I have checked and  It is a 32 bit system will this be a problem ?

Regards Keith

Polina Krasnoborceva, Support (Posts: 817)

Apr 02, 2020 11:40:57 am EDT

Hello Keith,

Thank you for the clarification.

The Viewer is built for the 64-bit systems since it's also possible for the 64-bit systems to run applications built for the 32-bit systems. Unfortunately, it's not possible to run the 64-bit applications on the 32-bit systems. Sorry for the inconvenience.
However, we might release a separate Viewer built for 32-bit based systems in the future.

Please let us know if you have more questions.

Keith Timmins, User (Posts: 4)

Apr 02, 2020 12:52:02 pm EDT

Support level: Free or trial
Hello Polina
Thank you for your advice I wil update my pc to 64bit and try again
Regards Keith

Polina Krasnoborceva, Support (Posts: 817)

Apr 02, 2020 3:55:15 pm EDT

Hello Keith,

I'm glad to hear we're able to help!

Please feel free to post another message if the issue persists or if you have more questions.

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