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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

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Rudy Cruysbergs, User (Posts: 3)

Jan 29, 2020 4:31:17 am EST

Downloaded viewer on linux mint 19 cinnamon kernel 4.15.0-66
client seems to connex to host running 6.10.10.0 (69110), but only get blank screen

Polina Krasnoborceva, Support (Posts: 818)

Jan 29, 2020 4:57:32 pm EST

Hello Rudy,

Thank you for your message.

I have just tried connecting from a Viewer on Linux Mint 19 Cinnamon to a remote Host, but couldn't reproduce the issue as the Host screen is displayed as normal.
Could you please clarify the following:

1. Do you have a Monitor driver installed on a remote Host machine? If it is installed, we recommend that you uninstall it as the Monitor driver as it is only used for the blank remote screen feature. You can check if it's installed in your Windows device list and in the Host's settings as well. In order to uninstall the driver, open the Settings for Host window and navigate to the Driver tab and click Uninstall.

2. If there is no monitor driver installed on the Host machine, please try enabling the Use legacy capture mode feature. You can enable it in Settings for Host -> Other tab.

3. In addition, please double-check if you have the Blank the Host's screen checkbox selected in Connection properties -> Additional Properties on the Viewer's side.

Please let me know if the issue persists.

Rudy Cruysbergs, User (Posts: 3)

Feb 15, 2020 7:36:40 am EST

Works! thks.

Rudy Cruysbergs, User (Posts: 3)

Feb 16, 2020 7:19:03 am EST

found that "use legacy capture mode" does the trick

Polina Krasnoborceva, Support (Posts: 818)

Feb 17, 2020 8:08:14 am EST

Hello Rudy,

I'm glad to hear this worked for you!

Please feel free to contact us if you have more questions.

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