Community
App keeps randomly crashing
Rajini Selvakumar,
User (Posts: 1)
Apr 04, 2025 12:06:05 am EDT
Support level: Free or trial
I got the following error while using it. Please advise me on the appropriate course of action. It's been like this for a while and frankly using this application has become rather painful.
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: Remote Utilities Viewer [59879]
Path: /Applications/Remote Utilities Viewer.app/Contents/MacOS/Remote Utilities Viewer
Identifier: com.remoteutilities.Remote-Utilities-Viewer
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2025-03-16 18:27:08.1185 -0400
OS Version: macOS 13.7.2 (22H313)
Report Version: 12
Bridge OS Version: 3.0 (14Y910)
Anonymous UUID: 820A3729-9D7F-FEE2-885D-D706E0D86ABC
Sleep/Wake UUID: C3E6CCB0-FF47-4149-802A-6ED096E61E4C
Time Awake Since Boot: 340000 seconds
Time Since Wake: 2106 seconds
System Integrity Protection: enabled
Crashed Thread: 9 TCommandProcessorThread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [59879]
VM Region Info: 0 is not in any region. Bytes before following region: 4519108608
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10d5c2000-10eab4000 [ 20.9M] r-x/r-x SM=COW ...lities Viewer
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff80fe95552 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff80fea36cd mach_msg2_internal + 78
2 libsystem_kernel.dylib 0x7ff80fe9c584 mach_msg_overwrite + 692
3 libsystem_kernel.dylib 0x7ff80fe9583a mach_msg + 19
4 CoreFoundation 0x7ff80ffaffdf __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff80ffaea60 __CFRunLoopRun + 1365
6 CoreFoundation 0x7ff80ffadea1 CFRunLoopRunSpecific + 560
7 HIToolbox 0x7ff819a39f3d RunCurrentEventLoopInMode + 292
8 HIToolbox 0x7ff819a39d4e ReceiveNextEventCommon + 657
9 HIToolbox 0x7ff819a39aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
10 AppKit 0x7ff81304bd08 _DPSNextEvent + 858
11 AppKit 0x7ff81304abb2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
12 AppKit 0x7ff81303d227 -[NSApplication run] + 586
13 Remote Utilities Viewer 0x10d763f54 QCocoaEventDispatcher::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 2132
14 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
15 Remote Utilities Viewer 0x10e514d83 QCoreApplication::exec() + 131
16 Remote Utilities Viewer 0x10d6498ba main + 490
17 dyld 0x7ff80fb79418 start + 1896
Thread 1:: Qt bearer thread
0 libsystem_kernel.dylib 0x7ff80fe9c242 poll + 10
1 Remote Utilities Viewer 0x10e552033 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 211
2 Remote Utilities Viewer 0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4 Remote Utilities Viewer 0x10e3be5fb QThread::exec() + 139
5 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
6 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 2:: QNetworkAccessManager thread
0 libsystem_kernel.dylib 0x7ff80fe9c242 poll + 10
1 Remote Utilities Viewer 0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2 Remote Utilities Viewer 0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4 Remote Utilities Viewer 0x10e3be5fb QThread::exec() + 139
5 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
6 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 3:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff80fe95552 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff80fea36cd mach_msg2_internal + 78
2 libsystem_kernel.dylib 0x7ff80fe9c584 mach_msg_overwrite + 692
3 libsystem_kernel.dylib 0x7ff80fe9583a mach_msg + 19
4 CoreFoundation 0x7ff80ffaffdf __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff80ffaea60 __CFRunLoopRun + 1365
6 CoreFoundation 0x7ff80ffadea1 CFRunLoopRunSpecific + 560
7 AppKit 0x7ff8131abf55 _NSEventThread + 132
8 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
9 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 4:: TRenderThread
0 libsystem_kernel.dylib 0x7ff80fe97f5e __semwait_signal + 10
1 libsystem_c.dylib 0x7ff80fd8a585 nanosleep + 196
2 Remote Utilities Viewer 0x10e551a9b qt_nanosleep(timespec) + 43
3 Remote Utilities Viewer 0x10d65c2e2 TRenderThread::run() + 1314
4 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
5 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 5:: TTCPSocket
0 libsystem_kernel.dylib 0x7ff80fe9c242 poll + 10
1 Remote Utilities Viewer 0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2 Remote Utilities Viewer 0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4 Remote Utilities Viewer 0x10e3be5fb QThread::exec() + 139
5 Remote Utilities Viewer 0x10d6015d0 TTCPSocket::run() + 896
6 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 6:: TRenderInputThread
0 libsystem_kernel.dylib 0x7ff80fe9808e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff80fed4758 _pthread_cond_wait + 1242
2 Remote Utilities Viewer 0x10e3c5c9c QWaitConditionPrivate::wait_relative(QDeadlineTimer) + 300
3 Remote Utilities Viewer 0x10e3c5ade QWaitConditionPrivate::wait(QDeadlineTimer) + 94
4 Remote Utilities Viewer 0x10e3c5a33 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
5 Remote Utilities Viewer 0x10e3c2b00 QSemaphore::tryAcquire(int, int) + 144
6 Remote Utilities Viewer 0x10d5e5691 TMySocketBase::readData(long long, QByteArray&) + 321
7 Remote Utilities Viewer 0x10d5e57da TMySocketBase::readInt32(int&, bool) + 42
8 Remote Utilities Viewer 0x10d65cde8 TRenderInputThread::run() + 136
9 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
10 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
11 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 7:: TRenderOutputThread
0 libsystem_kernel.dylib 0x7ff80fe97f5e __semwait_signal + 10
1 libsystem_c.dylib 0x7ff80fd8a585 nanosleep + 196
2 Remote Utilities Viewer 0x10e551a9b qt_nanosleep(timespec) + 43
3 Remote Utilities Viewer 0x10d65e112 TRenderOutputThread::run() + 2162
4 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
5 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 8:
0 libsystem_pthread.dylib 0x7ff80fecfbb0 start_wqthread + 0
Thread 9 Crashed:: TCommandProcessorThread
0 Remote Utilities Viewer 0x10d5e5ab8 TMySocketBase::writeInt32(int, bool) + 72
1 Remote Utilities Viewer 0x10d61b19b TCommandProcessorThread::run() + 363
2 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
3 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
4 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 10:: Thread (pooled)
0 libsystem_kernel.dylib 0x7ff80fe9808e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff80fed4758 _pthread_cond_wait + 1242
2 Remote Utilities Viewer 0x10e3c5c9c QWaitConditionPrivate::wait_relative(QDeadlineTimer) + 300
3 Remote Utilities Viewer 0x10e3c5ade QWaitConditionPrivate::wait(QDeadlineTimer) + 94
4 Remote Utilities Viewer 0x10e3c5a33 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
5 Remote Utilities Viewer 0x10e3c2f2d QThreadPoolThread::run() + 973
6 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 11:: TTCPSocket
0 libsystem_kernel.dylib 0x7ff80fe9c242 poll + 10
1 Remote Utilities Viewer 0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2 Remote Utilities Viewer 0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4 Remote Utilities Viewer 0x10e3be5fb QThread::exec() + 139
5 Remote Utilities Viewer 0x10d6015d0 TTCPSocket::run() + 896
6 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 9 crashed with X86 Thread State (64-bit):
rax: 0x0000e9cbe9532ec0 rbx: 0x0000600000fe2ec0 rcx: 0x0000000000000002 rdx: 0x0000000000000000
rdi: 0x0000600000fe2ec0 rsi: 0x0000700004e30ed0 rbp: 0x0000700004e30ee0 rsp: 0x0000700004e30ec0
r8: 0x0000000000000004 r9: 0x0000600003aea2e0 r10: 0x0000000000000020 r11: 0xffffeffffea583f4
r12: 0x0000000000fe2e01 r13: 0x00000000000111e8 r14: 0x0000600000fe2ec0 r15: 0x00007fc9dcf2ecb0
rip: 0x000000010d5e5ab8 rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 6
Error Code: 0x00000000
Trap Number: 13
Thread 9 instruction stream:
00 00 00 31 c9 45 31 c0-e8 6b 51 f3 00 b0 01 e9 ...1.E1..kQ.....
27 ff ff ff 0f 1f 40 00-55 48 89 e5 53 48 83 ec '.....@.UH..SH..
18 48 89 fb 89 f0 0f c8-85 d2 0f 44 c6 89 45 e4 .H.........D..E.
48 8d 7d e8 48 8d 75 e4-ba 04 00 00 00 e8 76 0d H.}.H.u.......v.
e3 00 48 8b 45 e8 48 89-45 f0 8b 08 ff c1 83 f9 ..H.E.H.E.......
02 72 03 f0 ff 00 48 8b-03 48 8d 75 f0 48 89 df .r....H..H.u.H..
[ff]90 a8 00 00 00 89 c3-48 8b 7d f0 8b 07 83 f8 ........H.}..... <==
ff 74 1c 85 c0 74 09 f0-ff 0f 75 13 48 8b 7d f0 .t...t....u.H.}.
be 01 00 00 00 ba 08 00-00 00 e8 69 05 de 00 48 ...........i...H
8b 7d e8 8b 07 83 f8 ff-74 1c 85 c0 74 09 f0 ff .}......t...t...
0f 75 13 48 8b 7d e8 be-01 00 00 00 ba 08 00 00 .u.H.}..........
00 e8 42 05 de 00 89 d8-48 83 c4 18 5b 5d c3 48 ..B.....H...[].H
Binary Images:
0x10d5c2000 - 0x10eab3fff com.remoteutilities.Remote-Utilities-Viewer (*) <ac5e89d6-a643-3041-8d47-152e8748eb6a> /Applications/Remote Utilities Viewer.app/Contents/MacOS/Remote Utilities Viewer
0x11366b000 - 0x11367afff libobjc-trampolines.dylib (*) <36a3bfbf-d3b0-3617-bc40-e0d8a668d1fe> /usr/lib/libobjc-trampolines.dylib
0x7ff80fe94000 - 0x7ff80fecdfff libsystem_kernel.dylib (*) <91f164d1-a55f-34cf-b2a4-bd515a4994d1> /usr/lib/system/libsystem_kernel.dylib
0x7ff80ff33000 - 0x7ff8103cffef com.apple.CoreFoundation (6.9) <7b6e03ad-3416-38a7-838c-36f8bfdc347d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff819a0b000 - 0x7ff819d02ff9 com.apple.HIToolbox (2.1.1) <a798e4be-2bf2-35dc-9d38-1d4521cf926e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7ff81300e000 - 0x7ff814016fff com.apple.AppKit (6.9) <de04edf4-6f62-37d2-8258-699813e39616> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff80fb73000 - 0x7ff80fc0b3af dyld (*) <a2d7bce4-9fd8-3758-a856-5a7881819275> /usr/lib/dyld
0x7ff80fece000 - 0x7ff80fed9fff libsystem_pthread.dylib (*) <51a43b06-feb4-3836-9e4f-21b69bb13726> /usr/lib/system/libsystem_pthread.dylib
0x7ff80fd7b000 - 0x7ff80fe02ff7 libsystem_c.dylib (*) <77738df4-82b8-3690-937e-cc1d4981a630> /usr/lib/system/libsystem_c.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=452.6M resident=0K(0%) swapped_out_or_unallocated=452.6M(100%)
Writable regions: Total=655.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=655.9M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 1
Activity Tracing 256K 1
CG backing stores 2528K 4
CG image 72K 5
ColorSync 260K 29
CoreAnimation 84K 9
CoreGraphics 12K 2
CoreUI image data 1224K 9
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 255.1M 69
MALLOC guard page 32K 8
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 12
Stack 13.6M 12
VM_ALLOCATE 64K 14
__CTF 824 1
__DATA 18.9M 336
__DATA_CONST 14.5M 202
__DATA_DIRTY 657K 111
__FONT_DATA 2352 1
__LINKEDIT 175.8M 4
__OBJC_RO 66.3M 1
__OBJC_RW 2013K 2
__TEXT 276.7M 358
dyld private memory 260K 2
mapped file 184.0M 29
shared memory 1308K 21
=========== ======= =======
TOTAL 1.4G 1246
TOTAL, minus reserved VM space 1.0G 1246
-----------
Full Report
-----------
{"app_name":"Remote Utilities Viewer","timestamp":"2025-03-16 18:27:08.00 -0400","app_version":"","slice_uuid":"ac5e89d6-a643-3041-8d47-152e8748eb6a","build_version":"","platform":1,"bundleID":"com.remoteutilities.Remote-Utilities-Viewer","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.7.2 (22H313)","roots_installed":0,"name":"Remote Utilities Viewer","incident_id":"F2DFDEED-E2C2-4BF0-B35C-F62279A7769B"}
{
"uptime" : 340000,
"procRole" : "Background",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro14,3",
"coalitionID" : 1444,
"osVersion" : {
"train" : "macOS 13.7.2",
"build" : "22H313",
"releaseType" : "User"
},
"captureTime" : "2025-03-16 18:27:08.1185 -0400",
"incident" : "F2DFDEED-E2C2-4BF0-B35C-F62279A7769B",
"pid" : 59879,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2025-03-16 18:16:16.0646 -0400",
"procStartAbsTime" : 342176423488332,
"procExitAbsTime" : 342828498112687,
"procName" : "Remote Utilities Viewer",
"procPath" : "\/Applications\/Remote Utilities Viewer.app\/Contents\/MacOS\/Remote Utilities Viewer",
"bundleInfo" : {"CFBundleIdentifier":"com.remoteutilities.Remote-Utilities-Viewer"},
"storeInfo" : {"deviceIdentifierForVendor":"F4168252-705F-57E7-98B9-CD73E85FACEE","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.remoteutilities.Remote-Utilities-Viewer",
"crashReporterKey" : "820A3729-9D7F-FEE2-885D-D706E0D86ABC",
"codeSigningID" : "com.remoteutilities.Remote-Utilities-Viewer",
"codeSigningTeamID" : "9AQ436APS4",
"codeSigningFlags" : 570503953,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 0,
"wakeTime" : 2106,
"bridgeVersion" : {"build":"14Y910","train":"3.0"},
"sleepWakeUUID" : "C3E6CCB0-FF47-4149-802A-6ED096E61E4C",
"sip" : "enabled",
"vmRegionInfo" : "0 is not in any region. Bytes before following region: 4519108608\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 10d5c2000-10eab4000 [ 20.9M] r-x\/r-x SM=COW ...lities Viewer",
"exception" : {"codes":"0x000000000000000d, 0x0000000000000000","rawCodes":[13,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"UNKNOWN_0xD at 0x0000000000000000"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":59879},
"vmregioninfo" : "0 is not in any region. Bytes before following region: 4519108608\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 10d5c2000-10eab4000 [ 20.9M] r-x\/r-x SM=COW ...lities Viewer",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 9,
"threads" : 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Charley Weaver,
User (Posts: 2)
Jun 30, 2025 4:42:07 am EDT
Support level: Free or trial
I am also having this problem and don't know how to solve it, tried contacting support
Hi Charley,
Thank you for your message.
Could you please clarify if you mean the mobile app or Viewer for Mac/Linux? Also please let us know what exact version of Remote Utilities you’re currently using and what’s the version of the OS running on the device in question.
Looking forward to your reply.
Thank you for your message.
Could you please clarify if you mean the mobile app or Viewer for Mac/Linux? Also please let us know what exact version of Remote Utilities you’re currently using and what’s the version of the OS running on the device in question.
Looking forward to your reply.
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