Host & Viewer V: 22.214.171.124 I am trying to troubleshoot for an 80+ year old lady which involves trying to Clean Boot her machine and disable various programs to try to isolate the cause. I've followed the microsoft instructions at https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows and managed to lock myself out. After a long time I managed to talk her into restoring my connection. If I disable everything except the Remote Utilities - Host in her machines 'Services' tab will I still have access? I don't want to have to talk her through restoring my access and visiting is out of the question with Covid-19. Many thanks
If I disable everything except the Remote Utilities - Host in her machines 'Services' tab will I still have access?
Yes, this should work. The issue you've encountered occurred because of all the services being turned off, including the Host service, as its service must be running on the remote Host PC in order for the Host to work properly. In addition, when turning off the services and rebooting the remote computer, please make sure that rfusclient.exe and rutserv.exe system processes are running on the Processes tab of the task manager. Also, here's a related KB article that might be useful in your scenario.