Need details of the Agent | Hacked my PC

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Mihir Gajjar, User (Posts: 1)

Sep 10, 2019 2:23:59 am EDT

Support level: Free or trial
Someone has accessed my important files and client information autonomously using this utility. i am not sure about much information but found logs.
please help me. how can i get the information of the person who connected my pc?
i do have all the log files in case if need.

Conrad Sallian, Administrator (Posts: 2551)

Sep 10, 2019 4:30:31 am EDT

Hello Mihir,

Thank you for your message.

You can locate the Host connection logs here "C:\Program Files (x86)\Remote Utilities - Host\Logs\". Agent logs are stored here "C:\Users\user_name\AppData\Roaming\Remote Utilities Agent\Logs\".

If you locate the Internet-ID code used during remote connection you can contact the police and ask them to investigate. If the connection was made through the servers hosted by us (you can tell that from the logs) we can try looking up the originating IP address in our server logs.

Please, note that we can only disclose this originating IP address to the police or other authorities and only by their official request (warrant). See our privacy policy.

Hope that helps.

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ali shoeibi, User (Posts: 1)

Apr 21, 2020 6:17:40 am EDT

Support level: Free or trial
My pc was hacked using remote utilities some days ago,
I want to know is it possible for me to know details of attacker?
I live in Iran and I've contacted police, so I can get official request from police,
Thank you

Conrad Sallian, Administrator (Posts: 2551)

Apr 21, 2020 6:27:16 am EDT

Hello Ali,

Yes, if there is a direct official police or court warrant/request we can disclose log information that pertains to a specific remote connection under investigation. This is strictly within the law and international treaties and also conforms to our privacy policy.

You can provide our contact information to the police.

Thank you.

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