On all the machines where I have updated the Host to v 22.214.171.124 from 126.96.36.199 or 188.8.131.52, using remote install with Remote Utilities security, the host pops up an error message However, the update seems to complete, and I can connect to the host afterwards. In the icon tray I then find two red and one blue host icons. The blue and one red one disappear if I mouse over them, the second red is the active connection. So it looks as if the error was not really fatal, and the remote install had a second try. In all the cases I have checked, the file was present after the update. All the hosts were on Windows 7 except one which was on XP This error did not happen when I updated a 6.10. beta 4 host to 184.108.40.206.
Further info: Just updated another XP Host. This time I had not already connected to it with the Viewer before doing the update, and no user was logged onto it. I still got the error popup, but the thing with three Host icons did not happen. Just the one there after I had connected and logged in as a user.
Unfortunately, we couldn't reproduce the issue with the "Fatal error" message appearing after updating Host to version 220.127.116.11. However, we've reproduced the behavior with three Host icons in the system tray that Peter have mentioned. Could you please provide us the Installation log files from the remote Hosts that you were updating? The installation logs can be located in the following folder: C:\ProgramData\Remote Utilities\install.log. You can send the log files to [email protected]. I'll forward the installation logs to our developers for examination.
I've checked on the issue with our development department - the "Fatal error" message was caused by a specific deinstallation issue that occurred in the 18.104.22.168 version. However, we've already implemented a quick fix for it in the subsequent version 22.214.171.124, so it shouldn't occur anymore.